IT Project & Lead Business Analyst at Creditville Nigeria Limited

Job Summary

• Manage the delivery of IT Projects and conduct business analysis for the company to facilitate positive business outcomes.

Principal Duties and Responsibilities
Leadership:

• Review business requests of IT Projects (or new services) and lead delivery timeline and prioritization conversions.
• Analyze digitalization initiative needs and balance competing interests; determine the resources needed to meet objectives and prioritize resources to solve problems.
• Negotiate solution delivery timelines; ensure they are realistic for the IT Project engineers and acceptable to business stakeholders
• Across the organization, educate process owners on how to identify and solve process challenges. Work with process owners and other business stakeholders to enable them to understand IT Project capabilities.
• Mobilize relevant IT Project resources to deliver on project initiatives
• Foster commitment, team spirit, resilience, and trust
• Manage conflict swiftly toward a win-win solution.

Functional:

• Manage all service level agreements (SLAs) as regards IT Project services to all entities within the organisation
• Produce high quality business requirement specification and design documents which accurately reflect business needs and can be clearly understood by all stakeholders.
• Develop business process models that will facilitate process objectives.
• Coordinate and facilitate User Acceptance Tests (UATs)
• Develop business cases for IT Projects and monitor the benefits realization process
• Submit a weekly performance report on the digitalization initiative roadmap

Minimum Qualifications

• Bachelor’s Degree from a reputable University
• Minimum of 5-8 years’ relevant experience in financial services
• ITIL foundation.

Competency and Skill Requirements:

• Working knowledge of the ITIL methodology; service strategy, service operations and continual service improvement
• Expert level in use-case model development, interface prototyping and business case development
• Exceptional communication skills – written, oral, interpersonal, and business presentation skills

Leadership Competencies:

• Strong stakeholder management skills
• Demonstrated commitment to ethical standards and high level of integrity.
• Strong leadership and people management skills.