IT Officer (4-Star Hotel) at Sunrose Consulting

Brilliantly positioned in an exclusive area of Lagos, our client’s hotel is a showcase of great art, a purveyor of privacy and a sanctuary of refined taste. It boasts of elegantly designed rooms, offering a boutique hotel experience of sophisticated style and quiet indulgence. Some of its facilities include a standard swimming pool, gym, restaurant and bar, and conference and banqueting facilities. To consistently maintain top-class service delivery, the hotel is now seeking to recruit an IT Officer.

Reporting to the Operations Manager, you will be responsible and accountable for the smooth running of the hotel’s computer systems within the limits of requirements, specifications, costs and timelines. You will perform system administrative duties associated with corporate software and hardware, including configuration and maintenance of servers and databases. You will manage the company’s website.

Key Responsibilities

• Managing IT Systems: Oversee the hotel\'s computer systems, networks, and software applications to ensure they are running smoothly and efficiently. 
• Data Security: Ensure that all systems are secure and protected against potential threats. 
• Technical Support: Provide technical support to hotel staff, troubleshooting hardware, software, and network-related issues. 
• Network Management: Manage and maintain the hotel\'s network infrastructure, including routers, switches, firewalls, and VPNs. 
• Project Management: Plan, coordinate, and execute IT projects such as system upgrades, network expansions, or software implementations. 
• Customer Service: Respond courteously and efficiently to queries and problems from guests and system users. 
• Collaboration: Work closely with other hotel staff and departments to ensure seamless integration and operation of IT systems. 

Qualifications and Skills

• Bachelor\'s degree in Information Technology, Computer Science, or related field.
• Proven experience in IT support or administration.
• Strong technical knowledge of computer hardware, software, and networks.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with operating systems, such as Windows, Linux, and macOS.
• Knowledge of network protocols, security principles, and best practices.
• Ability to prioritise tasks and work under pressure.
• Excellent communication and interpersonal abilities.
• Attention to detail and accuracy in work.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
• IT support
• Hardware and software troubleshooting
• Network administration
• Security management
• IT policies and procedures
• Project management
• Technical documentation