IT Manager at Sports World Nigeria

Job Summary

An IT Manager for a retail store is responsible for overseeing and managing the store\'s technology infrastructure, including point-of-sale (POS) systems, networking, hardware, and software. They ensure smooth operation of all IT systems, troubleshoot technical issues, and implement new technology solutions to improve operational efficiency.

We are seeking an experienced IT Manager to oversee our company\'s IT Infrastructure. This is a full-time on-site role.

• Minimum Qualification : Degree
• Experience Level : Mid level
• Experience Length : 3 years
• Should possess a COMPTIA+ Certification

Key work Functions/Requirements

Key work Functions:

• Overseeing the company\'s IT infrastructure
• Managing the IT team
• Ensuring the security and efficiency of systems
• Implementing technology solutions
• Providing technical support to internal and external staff.
• Troubleshoot hardware, software and network related issues both on-site and remotely
• Setup and deploy new IT equipment including desktops, laptops, printers, tablets, phones and meeting room devices
• Assist in procurement and inventory management of IT equipment
• Conduct system maintenance and perform patching/updates as needed, including the company website updating and maintenance.
• Some travel may be required for this role

Requirements:

• Strong knowledge of IT systems, software (ERP Solutions e.g Quickbooks), and hardware
• Experience in managing IT infrastructure and leading a team
• Proficiency in network administration, cybersecurity, and data backup
• Ability to troubleshoot and resolve technical issues
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Knowledge of Android technologies, smartphones, Routers, switches, CCTV, and firewall experience, LAN and Wifi configurations
• Familiarity with network protocols, LAN/WAN/VPN technologies and general network troubleshooting
• Relevant certifications such as Cisco Certified Network Associate (CCNA) | or CompTIA A+
• Bachelor\'s degree in Computer Science, Information Technology, or a related field
• Install and configure computer hardware operating systems and applications

Networking

• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving software or hardware faults with respect to routers, switches, internet and Ethernet
• Provide support, including procedural documentation and relevant reports
• Planning and undertaking scheduled maintenance upgrades
• Setting up accounts for staff, educate them on log in and resolve issues arising ERP solutions such as QuickBooks etc. 
• Experience with Web design, digital and social media marketing, Back end development