IT Customer Success Specialist at RyteGate Technologies

Role Overview:

• As an IT Customer Success Specialist, you will be the primary point of contact for our clients, ensuring their satisfaction, success, and ongoing commitment to our company.
• You will collaborate closely with our sales, technical, and support teams to understand client needs, drive adoption of our solutions, and foster long-term relationships.

Key Responsibilities:

• Serve as the trusted advisor to clients, understanding their unique business requirements and processes.
• Proactively engage with clients to ensure they are maximizing the value of our products and services.
• Develop and execute strategic account plans to drive adoption and growth.
• Identify upsell and cross-sell opportunities based on client needs.
• Troubleshoot and resolve client issues, working closely with technical teams when necessary.
• Conduct regular check-ins and product training sessions with clients.
• Monitor customer health metrics and take proactive steps to address any concerns.

Qualifications:

• Bachelor's degree in Computer Science or related field.
• Proven experience in a customer-facing role, preferably in IT, as a Customer Success officer or similar role
• Strong understanding of IT products, services, and industry trends.
• Exceptional communication and interpersonal skills.
• Problem-solving mindset with the ability to handle challenging situations.
• Detail-oriented, organized, and able to manage multiple client relationships simultaneously.
• Proficiency in software applications and MS-office suite.