IT Administrator at Sundry Markets Limited

Job Summary

• This role is responsible for day-to-day operation, maintenance and support of the company’s Windows environment, M365 tenant, SQL Database, Endpoint devices (laptops/desktops), printers, network infrastructure (LAN, Wi‑Fi AP, firewall), and Core Retail POS systems.
• Ensures reliable performance, security, and user support across offices and retail outlets; implements patches, backups, and standard operating procedures; coordinates with vendors and escalates complex issues.

Key Responsibilities

• Maintain and administer Windows servers, AD/Azure AD, group policies, DNS, DHCP, and related services.
• Manage Microsoft 365 tenant: user provisioning/deprovisioning, licensing, Exchange Online, Teams, OneDrive, security/compliance settings.
• Manage SQL server administration: Responsible for the overall management, maintenance, security, and operation of an organization's database systems that use Structured Query Language (SQL).
• Provide first- and second-line support for laptops, desktops, monitors and peripherals; perform setup, OS updates, patching, and hardware troubleshooting.
• Support and maintain printers/MFPs: configuration, drivers, consumables management, and vendor coordination for repairs.
• Manage and monitor network infrastructure: LAN switches, VLANs, Wi‑Fi access points, network segmentation, and performance troubleshooting.
• Configure, maintain, and monitor firewalls and edge security: rule updates, VPNs, logging, firmware updates, and basic IDS/IPS alerts escalation.
• Monitor internet connectivity and network performance, proactively identifying and resolving issues.
• Administer and support Core Retail Software systems: user accounts, workstation configuration, connectivity, daily health checks, and coordination with POS vendor for upgrades and incident resolution.
• Provide user support for POS-specific issues (transactions, peripheral devices like barcode scanners, receipt printers, cash-drawers) and ensure high availability during business hours.
• Maintain inventory and asset management for all IT equipment; track warranties and lifecycle replacement schedules.
• Implement and operate backup and recovery processes for critical systems and data; regularly test restores and document procedures.
• Monitor system health and alerts; proactively identify issues and drive remediation or capacity planning.
• Apply security best practices: endpoint protection, patch management, account hygiene, multi-factor authentication, and basic incident response/playbook execution.
• Maintain documentation: runbooks, SOPs, network diagrams, configuration files, change logs, and knowledge base articles for common user issues.
• Coordinate with third-party vendors (ISP, POS provider, printer service, cloud providers) and manage service tickets and SLAs.
• Support onboarding/offboarding processes for employees including device provisioning, access rights, and secure data removal.
• Assist with IT projects and upgrades (Wi‑Fi expansion, workstation refresh, feature rollouts, Store Opening) ensuring continuous service availability.
• Ensure compliance with company policies and applicable regulations for data protection and privacy.
• Provide after-hours support on an as-needed rotation or for critical incidents.
• Collaborate across board to ensure highest level of customer service delivery.

Qualifications

• Interested candidates should possess a Bachelor’s Degree in Computer Science, Information Security, or related fields
• 3+ years IT admin experience in SQL Database environment with on-
• 3+ year Network (WAN/LAN) support for Multi branch (locations) architecture.
• Hands-on experience with Active Directory/Azure AD, Microsoft 365, Windows 10/11 imaging, network fundamentals (TCP/IP, VLANs, DHCP), and firewall configuration.
• Hands on experience is windows server, VM and cloud computing.
• Familiarity with backup solutions, endpoint security, and basic cloud services.
• Strong customer-service orientation, troubleshooting skills, and clear documentation practices.
• Certifications preferred: Microsoft 365 Certified, CompTIA Network+/Security+, or relevant vendor certifications is a plus.

We offer

• A competitive compensation and benefits package
• A collaborative environment where we support each other to succeed as a team
• A value-based culture
• A diverse and inclusive environment
• Great learning and growth opportunities