IT Administrator at Hobark International Limited (HIL)

Key Responsibilities

• Serve as a friendly first point of contact for all staff requiring IT support.
• Analyze and troubleshoot software and computer hardware issues, liaising with external IT consultants where required.
• Resolve and respond to user queries promptly, with clear and accurate documentation.
• Prioritize IT issues and escalate to the Line Manager where appropriate.
• Determine software and hardware requirements to provide effective solutions for staff and teams.
• Support staff in building IT knowledge and skills across the organization.
• Participate in project teams, including testing and training on core IT systems.

Policies and Processes

• Support the Line Manager in developing IT policies and processes, ensuring they:
  • Comply with statutory obligations;
  • Promote effective information management across the organisation;
  • Are user-friendly, accessible, and well understood by staff and consultants.
• Assist in training staff on IT policies and processes.
• Contribute to evaluating IT systems and identifying improvements to policies and processes.

Process and System Maintenance & Enhancement

• Support regular checks on network and data security.
• Identify IT risks and issues and work with the Line Manager to resolve or mitigate them.
• Monitor data quality and integrity.
• Maintain user accounts, roles, and passwords for relevant applications.
• Review system documentation for completeness and accuracy.
• Analyse system issues and prepare relevant documentation.
• Work closely with team members to ensure new or modified requirements align with business processes.
• Provide continuous input towards improving the organisation’s IT systems.

Wellbeing, Health and Safety

• Demonstrate commitment to safety and wellbeing initiatives.
• Ensure personal and team safety at all times.
• Comply fully with safety and well-being policies and procedures.

Qualifications & Experience

• Qualification: B.Sc / B.Tech in Computer Science or Information Technology
• Certifications: ITIL, Network+, Microsoft M365 Certification
• Experience: Minimum of 3 years relevant experience