IT Administrator at Fort Knox Group

Responsibilities
Technical Support & Troubleshooting:

• Provide first and second-line technical support to end-users, resolving hardware, software, and network issues promptly and effectively.
• Install, configure, and maintain desktops, laptops, printers, phones, and other peripheral equipment.
• Set up and manage user accounts, permissions, and access rights in accordance with company policies (Active Directory, Microsoft 365 Admin).
• Document and manage support requests using our ticketing system

System & Network Administration:

• Perform routine maintenance and monitoring of servers, network devices, and critical systems.
• Assist in the management of core services including Microsoft 365/Google Workspace, antivirus, backup, and disaster recovery solutions.
• Monitor system performance and troubleshoot issues to ensure high availability and security.
• Apply operating system updates, patches, and configuration changes.

Security & Compliance:

• Implement and uphold IT security policies, including antivirus, firewall, and email filtering management.
• Educate users on security best practices and help prevent security breaches.
• Assist with internal and external audit compliance activities related to IT.

Infrastructure & Procurement:

• Assist with the procurement of hardware and software, managing vendor relationships.
• Maintain accurate and up-to-date inventory of all IT equipment, software licenses, and assets.
• Help plan and execute IT projects, such as system upgrades and new technology deployments.

Documentation & Process Improvement:

• Create and maintain clear and detailed technical documentation, manuals, and IT policies.
• Identify opportunities for process improvement and automation to enhance IT service delivery.

Requirements

• Proven experience (typically 2-4 years) in an IT support or system administration role.
• Strong knowledge of Microsoft Windows OS (10/11) and Microsoft 365 administration.
• Hands-on experience with Active Directory, user account management, and group policies.
• Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with troubleshooting hardware, software, and peripheral devices.
• Excellent problem-solving and analytical skills.