Intelligence Officer at FoliXx Hospitality

Role Summary

• The Intelligence Officer will be responsible for monitoring internal activity, preventing security breaches, identifying risks early, and proactively gathering information to protect the business, our guests, and our staff.
• This role requires strong observation skills, emotional intelligence, analytical thinking, and the ability to operate quietly and professionally in a nightlife setting.

Key Responsibilities
Operational & Security Intelligence:

• Observe daily floor operations discreetly and report inconsistencies, misconduct, or suspicious behavior.
• Monitor guest and staff interactions to identify risks, threats, potential breaches, or unusual activity.
• Identify internal theft, collusion, or policy violations and escalate appropriately.
• Stay alert to emerging trends, customer patterns, and potential threats to the business.

Compliance & Reporting:

• Ensure departmental SOPs, security policies, and service standards are followed in real time.
• Conduct routine assessments on staff performance, guest flow, and operational vulnerabilities.
• Prepare daily intelligence reports highlighting observations, risks, and recommendations.
• Maintain strict confidentiality and chain-of-command protocols.

Incident Prevention & Response:

• Proactively detect conflict, crowd dynamics, or suspicious behavior before escalation.
• Support security team during emergencies, high-risk scenarios, and VIP events.
• Monitor sensitive operational processes (cash handling, entry screening, VIP access, restricted areas).

Collaborative Support:

• Work closely with Security, Operations, and Guest Experience teams.
• Provide intelligence briefings to management when required.
• Reinforce a culture of professionalism, awareness, loyalty, and discipline across departments.

Requirements

• Candidates should possess relevant qualifications.
• Previous experience in security, intelligence, surveillance, operations monitoring, or similar role (hospitality/nightlife experience preferred).
• Strong situational awareness and emotional intelligence.
• Excellent observation skills and ability to detect behavioral cues and inconsistencies.
• Demonstrated confidentiality and loyalty in previous roles.
• Ability to remain calm, neutral, and professional under pressure and in high-energy environments.
• Smart, well-spoken, mature, and confident with strong analytical and reporting skills.
• Ability to work flexible hours, including late nights, weekends, and peak periods.