Information Systems Operations & Service Delivery at Amaiden Energy Nigeria

DESCRIPTION

• Co-ordinate the provision and deployment of PCs, phones, peripherals, software, fixes, upgrades and support services to end-users in Abuja office including the delivery of such equipment and services.
• Co-ordinate the provision, deployment and support of telecoms services to end-users in Abuja office including the delivery of necessary telecoms equipment
• Participate in planning, evolution and implementation of related IST projects. Collaborate with other teams from IT Operations and other IST project teams to deliver IST projects for the Abuja users. Communicate to users the changes caused by evolutions and assist them to adapt to those changes.
• Ensures that all tasks and procedures are carried out effectively and efficiently to agreed levels of service and in accordance with Totalenergies IT standards and policies. Liaise/Synergize with other departmental sections to achieve problem resolution and resultant user satisfaction when required.
• Co-ordinate and manage rapid response and permanent resolution to problems, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services
• Create and monitor plans and strategies to investigate and resolve incidents and problems, including proactive problem management activities.
• Adhere to procedures and working practices for the efficient and effective running of all tasks associated with operating and controlling installed hardware and software.
• Conduct investigations of operational problems and resolve them and when necessary make proposals for improvement while escalating those which need specialist or management attention. Participate in reviews of systems performance, provide advice, and assist specialists or other system or service providers to plan details of amendments and upgrades to systems
• Propose and evaluate potential solutions & implement agreed modifications. Keep up to date with IT solutions evolution, methods of implementation, recommend (hardware/software) to improve existing systems.
• Participate in team building and knowledge sharing activities of the team.
• Provide proximity support to users in Abuja for IT Operations related incidents and requests. Also act as the Local Badge Officer for the location.

Carry out any other duties/projects that may be assigned by the hierarchies.

• Takes responsibility for providing leadership to delegated Shared Services & Telecom related projects for Abuja. Also take responsibility for technical decisions aimed at resolving related incidents and problems.
• Ensures general technical competencies and specialisation required to provide interventions for the areas within scope are kept up to date with industry developments.
• Timely resolution of problem to forestall downtime to affected personnel, requiring consideration of all constraints and non-evident factors.
• Ensure compliance to specifications and installation rules to forestall damage and financial wastage

JOB REQUIREMENT

• B.Sc. in Physical Sciences, Computer Science/Engineering with 4-7 years professional experience in IT.
• Incumbent must possess good service orientation, sound analytical skills, excellent communication skills, and demonstrate leadership qualities. Must be able to work under pressure, be highly motivated and a team player. Knowledge of Project and IT services management is essential for the position.

Date of Expiry: 27th August 2023