Information Technology Operations Manager at Accessible Publishers Ltd

About the Role

• The IT Operations Manager will oversee the daily functioning, stability, performance, and security of the Group’s entire IT infrastructure and operational technology systems.
• This is a highly hands-on role responsible for ensuring smooth day-to-day IT operations, infrastructure reliability, system uptime, technical support delivery, and enterprise-wide technology coordination.
• The ideal candidate must have practical experience managing IT operations in a multi-company or large operational environment with significant staff, devices, networks, systems, and digital infrastructure.
• The role requires someone who can troubleshoot problems quickly, support users efficiently, implement reliable systems, anticipate operational risks, and drive continuous improvement across the organization’s technology ecosystem.

Key Responsibilities

IT Infrastructure & Systems Management

• Oversee and maintain the Group’s IT infrastructure across all subsidiaries and operational units
• Manage servers, hosting environments, cloud services, networking systems, internet infrastructure, and enterprise applications
• Ensure maximum uptime, stability, performance, and reliability of all systems and services
• Monitor infrastructure health and proactively identify operational risks or system failures

End-User & Technical Support

• Supervise and coordinate daily IT support operations for staff across multiple departments and subsidiaries
• Resolve hardware, software, networking, email, and systems-related issues efficiently
• Provide escalation support for critical technical incidents
• Ensure effective onboarding and technical setup for new staff and departments

Networking & Connectivity

• Manage LAN/WAN infrastructure, office networking, routers, switches, Wi-Fi systems, VPNs, and internet connectivity
• Troubleshoot network outages, bandwidth issues, and connectivity challenges
• Ensure stable connectivity across all operational locations

Email & Communication Systems

• Manage company email infrastructure and enterprise communication systems
• Oversee email hosting, DNS records, domain configurations, spam protection, and security policies
• Resolve email delivery and configuration issues across the Group

Systems Administration & Security

• Manage user accounts, permissions, access controls, and security policies
• Monitor system vulnerabilities and implement security best practices
• Ensure proper backup systems, disaster recovery procedures, and business continuity planning
• Handle software updates, patches, antivirus systems, and infrastructure maintenance

Hardware & Software Deployment

• Coordinate procurement, deployment, configuration, and maintenance of IT hardware and software
• Maintain inventory of company systems, devices, licenses, and IT assets
• Standardize technology deployment processes across subsidiaries

Operational Improvement & Planning

• Assess current systems and recommend improvements for scalability, efficiency, and security
• Anticipate future infrastructure needs and support organizational growth plans
• Develop IT operational procedures, documentation, and best practices
• Collaborate with management to align IT operations with business goals

Vendor & Service Management

• Coordinate with internet providers, hosting providers, software vendors, and external IT partners
• Monitor third-party services and ensure service reliability
• Manage renewals, subscriptions, hosting accounts, and infrastructure-related services

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline
• Minimum of 5+ years practical experience in IT Operations, Systems Administration, or Infrastructure Management
• Proven experience supporting a medium-to-large organization or multi-subsidiary business environment
• Strong hands-on experience managing enterprise IT infrastructure and operational systems
• Excellent troubleshooting and technical problem-solving abilities
• Strong organizational and operational management skills
• Ability to work under pressure and manage multiple priorities effectively
• Excellent communication and leadership abilities
• Strong understanding of business continuity, system reliability, and operational efficiency

Technical Requirements

Infrastructure & Systems

• Windows Server & Linux Server administration
• Microsoft 365 / Google Workspace administration
• Cloud hosting environments and VPS management
• Shared hosting, cPanel, Plesk, DNS management
• Backup systems and disaster recovery

Networking

• LAN/WAN configuration
• Routers, switches, firewalls, VPNs
• Network troubleshooting and optimization
• Internet and Wi-Fi infrastructure management

Security & Monitoring

• Endpoint security systems
• Antivirus and firewall management
• Access control systems
• System monitoring and logging tools

Hardware & Deployment

• Computer setup and maintenance
• Printers, scanners, and office hardware support
• Software deployment and updates
• Asset management

Additional Skills

• Knowledge of virtualization technologies is an advantage
• Experience managing hosting and web infrastructure is highly beneficial
• Understanding of database administration and server performance optimization is a plus
• Experience supporting media, production, publishing, or e-commerce operations is an added advantage
• We Are Looking For Someone Who Has Successfully
• Managed enterprise IT operations across multiple departments or companies
• Supported hundreds of users in a fast-paced operational environment
• Maintained stable and secure infrastructure with minimal downtime
• Handled complex technical troubleshooting independently
• Implemented system upgrades, backups, and operational improvements
• Managed hosting, networking, email, and infrastructure operations professionally
• Coordinated IT support operations across different business units
• Planned and scaled IT infrastructure for growing organizations

What We Offer

• Competitive salary package
• Performance-based incentives
• Opportunity to lead technology operations across a diversified business group
• Career growth and leadership opportunities
• Dynamic and fast-paced work environment
• Access to modern technology infrastructure
• Opportunity to work across multiple industries and operational environments
• Collaborative and innovation-driven culture