Information Systems Officer at ConSol Limited

Location: Alausa - Ikeja Lagos

Job Duties / Responsibilities / Accountabilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems and software.
• Respond to email messages for customers seeking help.
• Support customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Manage the service desk
• Document activity and reports potential problems according to established procedures
• Detect errors and takes action according to documented procedures
• Contribute to the reduction in volume of incidents and proactive problem management.
• Cooperate in coordinated activities between different external groups where required in order to ensure full support and information is provided.
• Applies technical policies and standards to the systems supported
• Give first level support to the end-users in a friendly and professional manner.
• Ensure regular update of all IT inventories
• Provide innovative solution for the service desk management
• Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
• Assist to deploy tools to solve customer issues with software applications, network monitoring, network planning, network performance and other issues customer’s experience
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, analyzing and recording test data for future reference
• Provide first level support to the Local Area Network (LAN)
• Perform any other tasks assigned by the IS Officer/IS Manager

Requirements
Education Qualification:

• Minimum of Bachelor's degree in Computer Science, Electrical / Electronic Engineering, or other related disciplines from an accredited Higher Institution.

Professional Qualification:

• Membership of / certification from recognized Information Technology professional bodies:
  • CISCO-CCNA
  • CCNP
  • CCIE
  • EXIN-ITIL
  • Microsoft Certifications: MCITP, MCSE

Experience:

• Minimum of 1-2 years’ experience in a similar position.