Information Communication Technology Officer at The International Center for Investigative Reporting (ICIR)

Job Description

• Maintains computer systems and software to ensure they are running smoothly.
• Troubleshoots and resolves technical issues that arise with computers or software.
• Implements security measures to protect computer systems from viruses and unauthorised access.
• Manages the organization’s database and ensures data backups are made regularly.
• Helps users with computer-related problems and offers advice on how to use software or hardware appropriately.
• Tests and evaluates new hardware and software to determine if they are suitable for the organisation.
• Provides training to employees on how to use computer systems and software effectively.
• Keeps up to date with advancements in computing technology and recommends upgrades or changes as necessary.
• Conduct regular system audits to identify vulnerabilities, replace damaged components, and arrange for necessary repairs.
• Collaborate with vendors and service providers for the procurement of ICT equipment and services, ensuring cost-effective solutions.
• Prepare reports and documentation on the status of ICT operations and project progress.
• Any other assignments that might be given to you by your supervisor

Web Development

• Designing, building, or maintaining websites and software applications.
• Coding and scripting using various languages and tools.
• Testing and optimising website elements for functionality and performance.
• Maintain communication with team members and supervisors concerning the direction of the website.
• Perform routine site audits, as well as ongoing maintenance, on an as-needed basis.

Experience and Education Requirements

• Bachelor’s degree in computer science or a related field
• Minimum of 3 years working in IT
• Experience in project management, security systems, or database design can also be an added advantage.
• Prolific experience working with HTML, CSS, SQL
• An experienced fullstack developer with experience in PHP
• Demonstrable experience in the Web Development process with the ability to interpret ideas into graphical prototypes
• Experience using Content Management Systems like WordPress to create a unique website.
• Good experience designing UI/UX
• Proficient with Figma for designing User Interface.
• Good communication skills to explain complex ideas to non-technical people.

Key Performance Indicators (KPIs):

• System uptime and reliability.
• Resolution time for technical support requests.
• Successful implementation of technology upgrades or projects.
• User satisfaction with ICT services.
• Microsoft SharePoint 2010
• Data Protection, FOI
• Investigative
• LAN and WAN
• Negotiation
• Relationship Management
• Microsoft Active Directory,
• Microsoft and Linux server technologies,
• Microsoft Office 365 and Exchange,
• cloud-based storage systems,
• Windows OS, MS Office Suites, Citrix and PowerShell