Information and Communication Technology Officer at Environmental Development and Family Health Organization

Roles

• The ICT Officer must be technically skilled and have good problem-solving ability. The duties of an ICT Officer include uploading organization programs on website and social media platforms, being a reference point for all IT-related queries at the user level, responding to user needs on time, and ensuring the optimal running of all systems, among other technical duties.
• He/She will install or upgrade components, set up software, assist with network administration, and resolve all IT support issues.

Main Responsibilities
The ICT Officer will be responsible for the following, including those not listed but are extensions of those expressly stated:

• Identifying hardware and software solutions.
• Troubleshooting technical issues
• Ensuring regular updates on the organization's website and social media spaces
• Be responsible for the organization’s social media handles
• Diagnosing and repairing ICT faults.
• Resolving network issues.
• Installing and configuring hardware and software
• Speaking to staff to quickly get to the root of their problems.
• Supporting the roll-out of new applications
• Providing support in the form of procedural documentation.
• Compiling and writing organization annual reports

Qualifications

• Bachelor’s Degree in Computer Science or related field
• 2+ years’ experience in computer networks and systems maintenance
• Demonstrate experience working in IT operations at a similar level
• Experience of working in the NGO sector
• Good knowledge and experience with Microsoft Office applications – Excel, Word, and PowerPoint
• Good knowledge of networking technologies and systems – Internet, LAN switches, wireless access points, and VPNs
• Evidence of strong attention to detail, accuracy, and ability to follow and develop processes
• Evidence of good organizational, analytical, oral, and written communication skills in English; and ability to work well in teams
• Committed to the organizational mission and values.