Incident and Supplier Management at FiberOne Broadband November, 2025

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- Incident and Supplier Management at FiberOne Broadband
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Posted: Nov 19, 2025

Deadline: Dec 5, 2025
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Fiber means better, faster Internet Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking th...
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Incident and Supplier Management
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 3 years
- Location Lagos
- Job Field ICT / Computer
- Salary Range ₦100,000 - ₦150,000/month
FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed.

ACCOUNTABILITIES
- Service Monitoring
- Backend device monitoring
- Dedicated customer device monitoring
- Level 2 customer complaint resolution
- PON migration/ Decongestion
- Customer relocation integration
- Customer service Upgrade
- Escalation of unresolved tickets to Level 3
- Troubleshooting with FST on site.
- Compliance to outage resolution SLA
- System maintenance (TCAB/ECAB)
- Reporting and Documentation of Incidents.
- General troubleshooting/isolation
- Compliance and best practices of PON Decongestion
- Provide regular update to management and stakeholders on incident status, impact and resolution progress.
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Interested candidates should apply via careers careers@fob.ng using the position as subject of email.

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