Incident and Supplier Management Agent at FiberOne Broadband November, 2025

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- Incident and Supplier Management Agent at FiberOne Broadband
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Posted: Nov 19, 2025

Deadline: Dec 5, 2025
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Fiber means better, faster Internet Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking th...
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Incident and Supplier Management Agent
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 3 years
- Location Lagos
- Job Field Customer Care , Engineering / Technical
- Salary Range ₦100,000 - ₦150,000/month
Accountabilities
- Service Monitoring Backend device monitoring
- Dedicated customer device monitoring
- Level 2 customer complaint resolution
- PON migration/ Decongestion
- Customer relocation integration
- Customer service Upgrade
- Escalation of unresolved tickets to Level 3
- Troubleshooting with FST on site.
- Compliance to outage resolution SLA
- System maintenance (TCAB/ECAB)
- Reporting and Documentation of Incidents.
- General troubleshooting/isolationCompliance and best practices of PON Decongestion
- Provide regular update to management and stakeholders on incident status, impact and resolution progress.
- Shift work (24/7).
Qualifications
- Interested candidates should possess an HND / Bachelor's Degree with 1-3 years experience.
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Method of Application

Interested and qualified candidates should send their Applications to: careers@fob.ng using the Job Title as the subject of the email.

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Incident and Supplier Management Agent at FiberOne Broadband

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