Inbound Call Screener at Cool TV & Wazobia TV

Job Purpose

• Serves as a board operator and/or call screener for various programming shows, ensuring calls received during programmes are accurate with good audio quality.

Main Job Tasks and Responsibilities

• Handles the studio lines and forward calls to the studio while programmes are going on
• Handles heavy phone calls from listeners and interact with them in a professional and courteous manner.
• Responsible for screening phone calls to ensure company guidelines and policies are adhered to.
• Ensures the environment for the call is suitable before forwarding to the studio
• Registers caller’s name and location on the software before transferring to the studio
• Responsible for data mining by maintaining an updated callers’ list on a spreadsheet

Key Performance Indicator

• Number of accurate call screened
•  0% error rate

Key Competencies

• Ability to multitask
• Must be PC proficient
• Good verbal and interpersonal skills