In-Store Customer Service / Sales Representative at The Startup Place Limited

Job Summary

• The Customer Relations and Sales Officer will be responsible for managing customer interactions, ensuring customer satisfaction, driving sales growth, and promoting the business's products (wigs) and services through effective marketing strategies.
• This role requires excellent communication skills, a customer-first attitude, and the ability to identify and convert sales opportunities.

Key Responsibilities

• Serve as the first point of contact for customers through phone, email, or in-person interactions.
• Handle customer inquiries, complaints, and requests promptly and professionally.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Promote and sell business products and services to new and existing customers.
• Develop and implement basic marketing strategies to attract new clients and retain existing ones.
• Meet and exceed monthly sales targets.
• Keep accurate records of customer interactions, feedback, and transactions.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Monitor market trends and competitor activities to identify new business opportunities.
• Prepare regular reports on customer feedback, sales performance, and marketing activities.

Qualifications and Skills

• Proven experience in customer service, sales, or marketing roles.
• Strong communication, interpersonal, and negotiation skills.
• Good problem-solving and conflict-resolution abilities.
• Ability to work independently and as part of a team.
• Proficiency in MS Office and social media marketing tools.
• Customer-focused mindset with a passion for sales and relationship building.