Position Summary
- The DAPS ICT Support Technician is responsible for providing day-to-day technical support for the school’s ICT infrastructure, devices, networks, and digital learning systems. The role ensures that all hardware, software, and connectivity systems function efficiently to support teaching, learning, administration, and e-learning activities.
- The Technician plays a key role in maintaining system uptime, troubleshooting technical issues, supporting staff and students with ICT needs, and ensuring the smooth operation of all technology-driven educational services within Domfas Advanced Preparatory School (DAPS).
Key Responsibilities
Technical Support and Troubleshooting
- Provide first-line technical support to students, teachers, and administrative staff.
- Diagnose and resolve hardware, software, and network-related issues.
- Respond promptly to ICT support requests and service tickets.
- Install, configure, and maintain computer systems and peripherals.
- Ensure minimal disruption to academic and administrative activities due to technical issues.
- Escalate complex technical problems to the ICT and E-Learning Officer when necessary.
Hardware and Software Maintenance
- Install, upgrade, and maintain computers, printers, projectors, and other ICT equipment.
- Perform routine maintenance and preventive servicing of ICT devices.
- Ensure all software applications are properly installed, updated, and licensed.
- Maintain records of ICT equipment usage and condition.
- Assist in managing inventory of ICT assets and supplies.
- Recommend repairs, replacements, or upgrades where necessary.
Network and Connectivity Support
- Support the setup and maintenance of school network systems.
- Monitor internet connectivity and troubleshoot network issues.
- Assist in configuring routers, switches, and wireless access points.
- Ensure stable and secure network access across classrooms and offices.
- Support LAN/Wi-Fi connectivity for e-learning activities.
E-Learning and Classroom Technology Support
- Provide technical assistance during online classes, webinars, and virtual sessions.
- Set up projectors, smart boards, and audio-visual equipment for teaching.
- Support Learning Management System (LMS) access and usage.
- Assist teachers in using digital tools and educational technology platforms.
- Ensure smooth operation of ICT tools during examinations and assessments.
System Setup and User Support
- Create and manage user accounts for staff and students as required.
- Assist users with password resets and system access issues.
- Provide basic training on ICT tools and applications.
- Support onboarding of new staff with ICT setup and orientation.
- Maintain user support logs and documentation.
Cybersecurity and Data Protection Support
- Implement basic security measures to protect ICT systems.
- Install and update antivirus and security software.
- Monitor systems for potential security threats or misuse.
- Support data backup procedures and recovery processes.
- Promote safe and responsible use of ICT resources among users.
ICT Inventory and Asset Management
- Maintain accurate records of ICT equipment and accessories.
- Label, track, and monitor all ICT assets.
- Assist in periodic inventory audits and asset verification.
- Report damaged, missing, or malfunctioning equipment.
- Support procurement processes for ICT resources.
Support for School Events and Operations
- Provide ICT support during school events, examinations, and programs.
- Set up audio-visual equipment for presentations and ceremonies.
- Assist with live streaming or recording of school activities where required.
- Ensure ICT readiness for academic and administrative events.
Documentation and Reporting
- Maintain records of technical issues, repairs, and resolutions.
- Prepare periodic ICT support reports.
- Document system configurations, installations, and updates.
- Maintain user manuals and basic troubleshooting guides.
- Support reporting on ICT system performance.
Compliance and Administrative Duties
- Adhere to ICT policies, procedures, and school regulations.
- Ensure proper handling and confidentiality of school data.
- Maintain professional conduct in all technical operations.
- Participate in staff meetings and training sessions.
- Perform additional duties assigned by ICT and E-Learning Officer or school leadership.
Qualifications and Experience
Education
Applicants must possess any of the following qualifications:
- National Diploma (ND) or Higher National Diploma (HND) in Computer Science, Information Technology, Electrical/Electronic Engineering, Computer Engineering, Information Systems, or a related field.
- Bachelor's Degree in Computer Science, Information Technology, or a related discipline is an added advantage.
- Professional certifications such as CompTIA A+, Network+, Cisco CCNA, Microsoft certifications, or equivalent are highly desirable.
Experience
- Minimum of 1–3 years experience in ICT support, technical services, or IT administration.
- Experience working in a school, educational institution, or similar environment is an advantage.
- Experience supporting computer networks, hardware maintenance, and software troubleshooting.
- Experience with e-learning platforms and classroom technology support is beneficial.
Required Skills and CompetenciesTechnical Skills
- Strong knowledge of computer hardware and software systems.
- Ability to troubleshoot technical and network issues.
- Understanding of basic networking and internet systems.
- Familiarity with operating systems and common applications.
ICT Support and Service Delivery
- Strong problem-solving and analytical skills.
- Ability to provide timely and effective technical support.
- Experience supporting educational technology systems.
Communication
- Good verbal and written communication skills.
- Ability to explain technical issues in simple terms.
- Strong interpersonal skills when supporting users.
Organization and Administration
- Ability to manage multiple technical tasks simultaneously.
- Strong attention to detail and documentation skills.
- Ability to maintain accurate ICT records and logs.
Personal Attributes
- Strong interest in technology and continuous learning.
- Patience and customer-service mindset.
- High level of integrity and responsibility.
- Proactive and solution-oriented attitude.
- Ability to work under pressure and respond quickly to issues.
- Team-oriented and supportive personality.
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