ICT Officer – Office of Corporate Services - Global Operations at International Fertilizer Development Center (IFDC)

About IFDC

• IFDC is a public international organization active in 27 countries in Africa, Asia, and America. IFDC uniquely approaches the global issues of food security and poverty by bridging the gap between research and impact, combining science-based innovations, holistic market systems development, an enabling policy environment, and strategic partnerships to assist farmers and countries to identify and scale sustainable agricultural solutions, including improved nutrient use efficiency. These approaches are needed to boost soil health and crop productivity while reducing the environmental impact of fertilizer use. IFDC translates research into action by using locally driven, environmentally sound, and impact-oriented solutions. With our partners, we seek to close the yield gap, eradicate global hunger, safeguard the soil on which our lives depend, and generate economic resilience for farming households and the countries in which they live.

Responsibilities

• Install, configure, and maintain computer hardware, software, and networks;
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and routers;
• Provide technical support to users, including troubleshooting and resolving IT-related problems;
• Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs;
• Implement and enforce IT policies, procedures, and standards to ensure compliance and security;
• Plan and execute IT projects, including upgrades, migrations, and installations;
• Make an inventory of existing IT equipment in the form of a file to facilitate updating;
• Supervise day-to-day operations of network and server infrastructure;
• Evaluate and make recommendations for the development of common tools in terms of IT services;
• Support the roll-out of new applications;
• Maintain surveillance cameras;
• Perform ICT trainings for staff;
• Report monthly on activities to direct supervisor and the Regional I.T Officer;
• Perform any other technical tasks required by the organization.

Job Requirements

• Bachelor's degree in computer science, information systems, or related field preferred;
• Minimum 5-7 years’ experience in an information technology role;
• Experience working with network and server management support;
• Up-to-date knowledge of new systems, information, software, hardware, and upgrades;
• Knowledge in ArcGIS software would be an added advantage;
• Knowledge of online platforms such as Office 365 and Sharepoint;
• Knowledge of Meraki Security Appliances and Managed Switches;
• Excellent written and verbal communication skills;
• Ability to work independently and take initiative;
• Good interpersonal skills and ability to work in a multicultural and decentralized work environment.