ICT Manager / Infrastructure & Backend Systems Lead at Walex Biz Nigeria Limited

Job Summary

• The ICT Manager is responsible for overseeing the organization’s entire information and communication technology infrastructure, including servers, backend systems, web hosting environments, and internal network architecture.
• The role ensures that all digital platforms and IT systems are secure, scalable, highly available, and effectively aligned with business operations and growth objectives.
• In addition, the ICT Manager provides technical leadership and ensures optimal performance of all backend and infrastructure systems.

Key Responsibilities
ICT Strategy & Management:

• Develop and implement ICT strategies aligned with business objectives.
• Oversee IT infrastructure, systems architecture, and digital platforms.
• Ensure continuous improvement of technology systems for efficiency and scalability.

Server & Infrastructure Management:

• Manage and maintain physical and cloud-based servers ensuring high availability, performance, and security.
• Monitor system health, logs, uptime, backups, and disaster recovery processes.
• Implement system updates, patches, and upgrades according to best practices.
• Troubleshoot and resolve server-related issues promptly.

Web Hosting & Systems Administration:

• Oversee web hosting environments including domains, SSL certificates, and DNS configurations.
• Ensure stability, security, and performance of websites and applications.
• Manage deployments, migrations, and hosting upgrades.
• Monitor hosting resources and recommend scalable, cost-effective solutions.

Backend Systems & Development Oversight:

• Design, develop, and maintain backend services, APIs, and system integrations.
• Ensure backend systems are secure, efficient, and aligned with operational needs.
• Collaborate with frontend developers, product teams, and stakeholders to deliver functional solutions.
• Conduct code reviews, testing, and documentation to ensure system integrity and quality standards.

Networking & Cybersecurity:

• Manage internal networks, firewalls, VPNs, and access control systems.
• Ensure secure connectivity across servers, applications, and third-party integrations.
• Identify, assess, and mitigate cybersecurity risks and vulnerabilities.
• Support incident response, system recovery, and breach management procedures.

Team Leadership & Vendor Management:

• Supervise ICT staff, engineers, and technical support personnel.
• Coordinate with external vendors, hosting providers, and IT consultants.
• Provide technical leadership, mentorship, and performance oversight.

Documentation & Reporting:

• Maintain comprehensive documentation of system architecture, configurations, and processes.
• Provide regular reports on system performance, risks, and improvements.
• Ensure proper documentation of IT policies, procedures, and technical standards.

Key Performance Indicators (KPIs)

• System uptime and infrastructure reliability
• Security incident rate and response time
• Server and application performance efficiency
• Timeliness of deployments and system updates
• Data backup success and recovery effectiveness
• Cost efficiency of IT infrastructure

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5–10+ years of experience in ICT, infrastructure, or systems engineering.
• Strong knowledge of server administration, cloud computing, and networking.
• Experience in backend development, APIs, and system integration.
• Familiarity with cybersecurity frameworks and IT governance.
• Certifications (e.g., CCNA, MCSE, AWS, ITIL) are an added advantage.

Core Competencies:

• Technical expertise in IT infrastructure and backend systems
• Leadership and team management
• Problem-solving and analytical thinking
• Cybersecurity awareness
• System architecture and scalability planning
• Communication and stakeholder management.