ICT Lab Technologist at The Nigerian University of Technology and Management (NUTM)

Role Overview

NUTM seeks a dedicated and dynamic ICT Lab Technologist to join our vibrant academic community. As an ICT Laboratory Technologist, you will play a vital role in supporting the efficient operation of the Information and Communication Technology (ICT) lab. You will be responsible for providing technical assistance, maintaining lab equipment, and assisting lab users in utilizing technology resources effectively.

Principal Duties and Responsibilities

Technical Support:

• Assist lab users with technical issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve hardware and software problems promptly to ensure uninterrupted lab operations.
• Conduct regular maintenance and updates of lab computers and equipment.

Vab Operations:

• Ensure the availability of necessary software and resources for lab users.
• Monitor and manage computer and printer supplies, replenishing as needed.
• Maintain a secure and organized lab environment.

User Assistance:

• Provide guidance and support to lab users, including students, faculty, and staff, in accessing and utilizing lab resources.
• Assist users in software installations, configurations, and updates.
• Offer training and tutorials on the use of lab equipment and software.

Equipment Inventory:

•  Maintain an up-to-date inventory of lab equipment, including computers, peripherals, and accessories.
• Report any equipment issues or need for replacements to the ICT Lab Manager.

Lab Security and Compliance:

• Ensure adherence to security protocols for lab access and use.
• Monitor user activities to prevent unauthorized or inappropriate use of lab resources.
• Comply with data protection and privacy regulations.

Preferred Candidate

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience (at least 1-3 years) in providing technical support in a computer lab or similar environment.
• Strong knowledge of computer hardware, software, operating systems, and network configuration.
• Proficiency in troubleshooting and resolving technical issues.
• Strong interpersonal skills and ability to communicate effectively with diverse groups of students, faculty, staff, and external partners.
• Demonstrated ability to lead and coordinate events and programs successfully.
• Excellent problem-solving and conflict-resolution skills.
• Ability to work independently, prioritize tasks, and manage time effectively.
• Familiarity with educational technology and learning management systems is a plus.
• A commitment to promoting diversity, equity, and inclusion in student management.

What We Offer

To build Africa’s foremost world-class university, we need Africa’s most brilliant minds. Joining NUTM will offer:

• Vibrant work environment
• Competitive benefit packages
• Comprehensive health care benefits
• Flexible work opportunities
• Continuous Learning and growth
• Collaborative and innovative company culture
• Access to a wide network of high impact people