ICT Focal Point Officer at World Health Organization (WHO)

Objectives of the Programme

• The unit will provide the services of information and communication technology to WHO Country Office

Description of Duties
Installation, Administration and Maintenance:

• Coordinate the installation and maintenance of all ICT hardware and software; according to AFRO ICT standard.
• Ensure uninterrupted and effective ICT services to the office.
• Install and support LAN/WAN and data communications systems as per AFRO ICT Standard (Windows Operating System XP/2000/2003, TCP/IP, Ethernet, VPN, PIX, Firewall, Proxy server, Microsoft Exchange server 2003, VSAT, VolP, SNMP. DNS, DHCP
• Maintain, troubleshoot and repair ICT equipment.
• Perform daily server backup of data files
• Set up and maintain disaster recovery procedures
• Set up and maintain security of the ICT infrastructure (hacker and virus protection, protection against power failure, fire protection, etc.
• Maintain inventory of ICT equipment and software
• Administer software and updates
• Liaise with other UN agencies and external partners on ICT matters.

Reporting:

• Make a quarterly report on informatics equipment inventory
• Provide technical documentation concerning all ICT related activities and update it
• Make a monthly activity report (User and Administrative Support)
• Provide in-house training/assistance to staff on usage of informatics equipment (computers accessories) programs (software)
• Assist in the design and implementation of database applications and other computer programmes
• Coordinate the activities of external consultants
• Act as ICT/AFRO focal point at WHO Country Office level; Perform other duties as required.

Required Qualifications
Education:

• Essential: University Degree in Information Technology or Communications Engineering or Computer Technology
• Desirable: Master's Degree in any of the above and/or specialized ICT certification

Experience:

• Essential: At least 5 years experience in telecommunications and information technology related matters.
• Relevant Experience at national and international level. Good knowledge of GSM System or similar ERP Systems
• Experience with staff training in the use ofmanagement information systems
• Desirable: Prior relevant working experience with WHO/UN or with an international non governmental organization
• Experience in the integrating of Voice and Data Communications field: LAN design, maintenance and trouble shooting roster configuration, IP address schemes, internet/tunneling

Skills:

• Very good knowledge of LAN and TCP/IP networking, Windows 2000 and XP Professional Windows 2000/2003 Server, Microsoft Active Directory
• Good knowledge of E-mail system's administration (Exchange Server 2003 and Outlook2000/2003
• Good knowledge of computer security including firewall and Virus protection;
• Good knowledge of Data backup and Disaster Recovery procedures (Veritas Backup Execis the software used)
• Good knowledge of Database programming with visual Basic
• Goodknowledge of the Administration of telecommunication systems including PBX
• Ability to analyze and troubleshoot problems
• Ability to write technical documents

Use of Language Skills:

• Essential: Expert knowledge of English.

WHO Competencies:

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Building and promoting partnerships across the organization and beyond
• Producing results.

Remuneration
WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 62,692 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2649 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.