ICLA Team Leader at Norwegian Refugee Council (NRC)

Role and Responsibilities

Generic responsibilities

• Adhere to NRC policies, guidance, and procedures.
• Oversee the provision of ICLA services in the Mubi Field Office according to strategy, proposals, budgets, and plans.
• Supervise the ICLA team in Mubi and ensure their capacity building and transfer of key skills 
• Responsible contact person for all field and direct implementation activities in the area of operation
• Ensure that services target beneficiaries most in need and explore and assess new and better ways to assist
• Contribute to protection needs and trends identification and ensure adequate ICLA response
• Liaise and collaborate with relevant local authorities and key external stakeholders
• Ensure that NRC’s related activities are implemented within NRC’s Protection mainstreaming guidelines and report any breaches/concerns to the line manager and ICLA Project Manager.
• Ensure that all protection-related detected cases are referred to the concerned referral focal point and to the related Protection Coordinator

Specific responsibilities 

• Provide oversight for the ICLA response in Mubi, where ICLA operates.
• Manage, supervise, and support ICLA teams through capacity-building activities and on-the-job training
• Develop, implement, and oversee the activities implementation work plan in line with ICLA objectives
• Ensure standardization of activities according to the ICLA policy and handbook
• Supervise and support capacity-building activities for frontline workers and key actors
• Ensure the implementation of the safe identification reporting and referral system
• Monitor and follow up on the quality of the services provided
• Conduct regular field visits and spot checks to ICLA field activities
• Operationalize and mainstream technical inputs from the ICLA PM, ICLA Coordinator, and Officers
• Contribute to the oversight of officers
• Assess new locations for ICLA outreach activities
• Contribute to developing SOPs, checklists, and relevant ICLA tools
• Oversee data management, ICLA database, and documentation related to ICLA services
• Conduct regular field visits, spot checks, and follow-up of activities
• Coordinate externally with relevant stakeholders, host and refugee community, local authorities, humanitarian actors, and local organizations
• Provide regular progress reports about the activities implemented
• Promote and share ideas for technical improvement
• Contribute to context analysis, protection needs, and trends identification

Competencies 

Generic professional competencies: 

• Bachelors in law
• Minimum three years of relevant experience within the field of expertise
• Technical-specific knowledge from the humanitarian sector
• Previous experience working in complex and volatile contexts in Nigeria.
• Experience in working independently in a results-oriented, multi-tasking and multi-cultural environment
• Experience in managing staff
• Excellent command of Microsoft Applications
• Documented technical competencies related to the position’s responsibilities
• Documented results related to the position’s responsibilities
• Fluency in English, both written and verbal
• Fluency in Hausa

Context/ Specific skills, knowledge, and experience: 

• These skills, knowledge, and experience are important for effective performance.
• Context Related Skills, Knowledge and Experience:
• Knowledge of the context in Nigeria
• Experience with start-up activities
• Experience in coordination of Housing Land and Property and Civil Documentation activities
• Political and cultural awareness and experience of working where insecurity is a significant issue
• Proven skills in report writing
• Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods

Behavioral Competencies:

• These personal qualities influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
• Planning and delivering results
• Working with people
• Communicating with impact and respect
• Analysing
• Handling insecure environments