Human Resources Operations Lead at KPMG

Responsibilities
Compensation & Performance Management:

• Work with the practice to articulate a strategy for effectively implementing the dialogue process to meet our peculiar local needs.
• Constantly liaise with the regional office to keep abreast of updates/upgrades to dialogue and effectively communicate same to the rest of the business.
• Oversee the compensation and benefits function of the firm.
• Conduct periodic dialogue trainings and provide regular updates and resources to Performance Managers and staff.
• Communicate the PM calendar; and follow-up with relevant practice dialogue champions to ensure adherence to agreed timelines
• Proactively monitor and report dialogue compliance and advice the business on ways to drive and improve dialogue compliance.
• Represent HR at performance evaluation meetings for Managers; and work closely with the recruitment and business support officers to ensure developmental points from other meetings are effectively captured and implemented.
• Work closely with the practice to ensure that recommendations/action points agreed at evaluation meetings are implemented
• Liaise with the training/learning & development team to develop customised training plans for staff with special needs.
• Develop, implement and monitor the coaching and mentoring framework for the firm:
• Recommend an overall framework for the coaching and mentoring system
• Develop implementation options for the coaching and mentoring system
• Monitor the system; assess and recommend improvement opportunities
• Serve as resource person on the firm’s performance and career management process; and respond to queries and questions.
• Participate in career fairs and; counsel and guide staff on career moves

Operations Management:

• Manage and administer HR systems and databases (HRIS) to ensure data accuracy, integrity, and compliance.
• Serve as the primary point of contact for employee inquiries related to HR policies, procedures, and systems, providing timely and accurate support.
• Oversee the management of employee benefits programs, including enrollment, changes, and vendor relationships.
• Generate and analyze HR reports and metrics to identify trends, support decision-making, and measure the effectiveness of HR initiatives.
• Support the development and implementation of HR policies and procedures.
• Identify opportunities for process improvement and implement solutions to enhance efficiency and effectiveness.
• Manage relationships with external HR vendors and service providers.

Requirements

• Minimum of 8 years cognate experience in a similar role.
• Good knowledge and understanding of leading practices in performance and career management.
• In depth knowledge and understanding of payroll operations.
• Advanced knowledge of the KPMG performance management process and system
• Good understanding of KPMG’s operations and business.
• Good oral and written communication skills.
• Good supervisory, coaching, mentoring and people management skills.
• Good networking, teaming and relationship management skills.
• Good people management and customer service skills.