Human Resources Manager at ResourcePRO

JOB PURPOSE

• The HR Manager is a pivotal role overseeing the complete HR lifecycle within the organization.
• The primary purpose is to design, develop, and implement HR strategies that align with the company’s vision and foster a workplace culture that attracts, retains, and nurtures talent.
• This role demands a dynamic leader who can navigate the complexities of managing a diverse workforce across multiple locations in Nigeria and neighbouring countries.
• The HR Manager is the custodian of our values, ensuring that the company remains an employer of choice and a hub for innovation, creativity, and growth.

KEY ROLES & RESPONSIBILITIES (Duties)

Strategic HR Leadership:

• Develop and execute comprehensive HR strategies in alignment with the company’s mission and business objectives.
• Drive the HR agenda to support organizational growth and transformation initiatives.

Talent Acquisition and Development:

• Oversee talent acquisition processes, ensuring the attraction and selection of top-tier candidates.
• Design and implement robust training and development programs to enhance employee skills and competencies.

Employee Engagement and Welfare:

• Cultivate a positive and inclusive work environment fostering employee engagement and satisfaction.
• Develop and manage employee welfare programs, ensuring a healthy work-life balance.

Performance Management and Recognition:

• Implement effective performance management systems, emphasizing continuous feedback and growth-oriented conversations.
• Establish recognition and reward mechanisms to celebrate outstanding employee contributions.

Legal Compliance and Ethics:

• Ensure strict adherence to labor laws, regulations, and ethical standards, mitigating legal risks.
• Uphold high ethical standards across HR processes and employee interactions.

HR Analytics and Strategy Evaluation:

• Utilize HR analytics to monitor key performance metrics, extracting actionable insights for decision-making.
• Conduct regular evaluations of HR strategies, adapting them based on data-driven feedback.

Conflict Resolution and Employee Relations:

• Mediate and resolve workplace conflicts, ensuring a harmonious and respectful work environment.
• Address employee grievances promptly, promoting a culture of trust and open communication.

Diversity and Inclusion Champion:

• Champion diversity and inclusion initiatives, fostering an environment where differences are celebrated and valued.
• Drive initiatives to increase diversity within the workforce and promote inclusivity in all HR processes.

Leadership and Team Development:

• Mentor and develop HR teams, fostering a culture of continuous learning and professional growth.
• Provide leadership guidance to HR professionals, ensuring alignment with organizational goals.

ACADEMIC QUALIFICATIONS (Minimum)

• Bachelor's degree in human resources, Business Administration, or related field.

RELEVANT WORK EXPERIENCE (Minimum number of years)

• 7+ years' relevant experience in Human resources
• Experience in the health care sector is mandatory
• Experience working with Expatriate would be an added advantage

OTHER QUALIFICATIONS (Professional exams, member of relevant professional associations etc.)

REQUIRED SKILLS & COMPETENCIES (technical and soft skills)

• Expert knowledge of Nigerian labor laws, regulations, and HR best practices.
• Exceptional leadership and people management skills, with a proven track record of managing large, diverse teams.
• Excellent communication, negotiation, and interpersonal abilities.
• Proficiency in HR software, analytics tools, and Microsoft Office suite.
• Certification in HR management (e.g., CIPM, SHRM, HRCI) is desirable.

KEY PERFORMANCE INDICATORS - KPI (Performance Measures & Targets)

• Achieve a quarterly talent retention rate of 30% or higher, ensuring the organization retains its top talent.
• Maintain a recruitment success ratio of 95%, ensuring efficient hiring processes that attract high-quality candidates.
• Maintain an 80% satisfaction rate among employees hired.
• Achieve an average employee engagement survey score of 85% or higher, reflecting a positive and motivated workforce.
• Ensure 100% participation in at least three major employee engagement initiatives annually, fostering a vibrant workplace community.
• Resolve employee grievances within an average of 7 days from the date of reporting, ensuring swift and effective conflict resolution.
• Implement and maintain at least two employee recognition programs bi-annually, resulting in a 15% increase in employees feeling valued and appreciated.
• Maintain a Salary Competitiveness Index of 95% or above compared to industry standards, ensuring competitive compensation packages.
• Achieve a benefits utilization rate of 90% or higher, indicating that employees are utilizing offered benefits effectively.
• Ensure that annual salary reviews are conducted for all employees within the specified time, with 100% compliance.
• Maintain or reduce benefits costs by 5% quarterly while ensuring the same or improved benefits coverage for employees.
• Complete 100% performance appraisals within the scheduled timeline, ensuring timely feedback from employees.
• Achieve an overall employee goal achievement rate of 90% or higher, indicating effective performance management practices.
• Demonstrate a 25% increase in employee performance metrics after training programs, indicating the positive impact of training initiatives.
• Allocate and utilize 10% of the HR budget for employee development programs, ensuring continuous learning and skill enhancement