Helpdesk / ICT Officers at Iconic Open University

QUALIFICATIONS AND REQUIREMENTS

• Educational Qualification: Minimum of ND, NCE, HND, or Bachelor’s Degree from an accredited institution.
• Age Requirement: Candidates must not be more than 30 years of age.
• Residency: Candidates must be residents of, or willing to relocate to, the specific city they are applying for (Gusau, Birnin Kebbi, Gombe, or Damaturu).
• Technical Skills: Strong computer/ICT skills, experience with troubleshooting hardware/software, and knowledge of networking basics are required.
• Soft Skills: Excellent communication and interpersonal skills, with a strong customer service orientation.

RESPONSIBILITIES

• Serve as the first point of contact for students and staff seeking technical or administrative assistance.
• Provide support in person, over the phone, or via remote access.
• Troubleshoot and resolve basic to intermediate hardware, software, and network issues.
• Maintain and manage ICT asset inventory at the campus level.
• Support the setup and operation of digital learning tools and classroom technology.