Human Resources Executive at Khenpro Global Services

Location: Mainland, Lagos

Full Job Description

• The HR Executive plays a vital role in managing the day-to-day human resources operations across multiple outlets. This includes recruitment, employee relations, onboarding, performance management, compliance, payroll support, and ensuring smooth HR coordination between the store and head office.
• The ideal candidate should be people-oriented, detail-driven, and familiar with the unique dynamics of the QSR/retail industry.

Key Responsibilities
Recruitment & Onboarding:

• Source, screen, and shortlist candidates for outlet and support office roles.
• Coordinate and conduct interviews in collaboration with outlet managers.
• Manage onboarding, orientation, and documentation for new hires.
• Maintain updated employee database and personnel files.

Employee Relations & Engagement:

• Act as the first point of contact for employee queries and grievances.
• Foster a positive work culture and ensure compliance with company values and policies.
• Support HR Manager in organizing engagement and team-building activities.
• Conduct exit interviews and analyze attrition trends.

Attendance, Payroll & Administration:

• Monitor attendance records, shift rosters, and leave applications.
• Coordinate with finance/payroll team to ensure accurate and timely salary processing.
• Manage staff movement, transfers, and outlet-level manpower planning.
• Support compliance with labor laws and HR audit requirements.

Performance Management:

• Track probation reviews, performance appraisals, and training needs.
• Support in implementing KPI tracking and performance improvement plans.
• Coordinate staff recognition and reward programs.

HR Compliance & Reporting:

• Ensure compliance with statutory requirements (e.g., pension, tax, HMO, etc.).
• Maintain HR reports, staff turnover data, and manpower analysis.
• Liaise with relevant authorities or HR consultants on compliance matters.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 2-4 years’ experience in HR operations, preferably in QSR, retail, or hospitality.
• Strong understanding of labor laws and HR best practices.
• Experience using HR software or attendance management systems is an advantage.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Problem-solving and conflict resolution skills.
• High level of integrity and confidentiality.
• Ability to multitask in a fast-paced retail/QSR environment.

Salary
N300,000 - N450,000 / Month.