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  • Posted: Feb 24, 2021
    Deadline: Mar 5, 2021
  • Since 1979, we have helped people grappling with the toughest hardships survive - and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity. Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.
    Read more about this company


    Human Resources Administrative Manager

    Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action - helping people triumph over adversity and build stronger communities from within. Now, and
    for the future. In Nigeria, Mercy Corps has worked since 2012 focusing its programming on adolescent girls’ empowerment, economic development, conflict mitigation, and humanitarian response.

    Program / Department Summary
    The Human Resource Department is responsible for developing and implementing effective HR policies, procedures, and people-friendly guidelines within Mercy Corps Nigeria. This includes but is not
    limited to: Talent Acquisition & development; employee engagement coordination; country wide
    training & learning management; compensation & benefits administration; country wide performance management oversight; disciplinary & grievance handling; staff data management; staff disengagement management and 3rd party service provision management (HMO, Group Life)

    General Position Summary

    • The Human Resources Administrative Manager provides oversight to the management of human resources for Mercy Corps operations in Nigeria under the leadership of HR Director. S/he will assist the HR Director in assisting in the achievement of MC program objectives with the facilitation of
    • recruitment, remuneration, and staff development issues in the Human Resources Development.

    Essential Job Responsibilities
    The roles and responsibilities of the HR Administrative Manager include but are not limited to:

    Identify weaknesses in current HR systems. Advise supervisor on outstanding issues and assist in designing and implementing, as required.
    Work with HR Director to establish annual HR work plan, set priorities, monitor work progress and ensure results are achieved according to schedule and set standards
    Provide technical leadership to the country HR team including reviewing and supervising the work of the HR team and setting of annual capacity development plans for each team member


    • Ensure the recruitment of national staff adheres to the standing Recruiting Guideline and are in compliance with government regulations.
    • Work with the Talent Acquisition Officer to ensure all new, national staff receive orientation on Mercy Corps Country systems, policies and procedures.
    • Work with HR Officer to ensure all new hires receive MC ID card, email and all relevant documents upon starting their positions. This includes signing of a Job Description, contract, policies and procedures especially the National Staff Handbook and Security Manual.
    • Ensure newly hired national and expatriate team members are informed and have access to global HR & Ethics guidance including MC Essentials, Code of Conduct and Security and all relevant policies and are alerted to benefits. Continue with support and advice on policies, as required.
    • Ensure a positive, equitable, and consistent employment experience for team members in all locations


    • Ensure common understanding and compliance of National Staff Handbook and other HR policies in all MC Offices
    • Serve as a link between the HR team and employees by handling questions, interpreting and administering HR policies and procedures, and helping to resolve work related problems.
    • Timely collaborate with field HR members to ensure a connection, clear communication and synergy of HR initiatives and priorities.
    • Ensure HR services follow proper methodology, policy application and are well documented.
    • Ensure a positive, equitable, and consistent employment experience for team members in all locations
    • Ensure update and upkeep of tracking systems for all types of leave for all employees by the HR Team.
    • Ensure that all national staff have an up-to-date relevant job description.
    • Ensure efficient Performance Management Systems is in place and there is a clear understanding of Performance Management Tools
    • Identify training and development opportunities using staff performance and
    • development plans as a standard and working with Unit Heads.
    • Oversee the administration of compensation and benefits.
    • Manage relationships with benefit providers and advocates on behalf of team members to resolve benefit issues.
    • Oversee the clearance of terminated employees, as per MC policies and procedures.
    • Ensure all personnel, recruitment, and other HR files are maintained as per defined MC protocols.
    • Track and generate relevant HR data and metrics to improve organizational effectiveness
    • Provide team members with information, tools and resources to improve performance & reach objectives.
    • Liaise with program managers to ensure country org charts for programs and operations exist and positions are covered within budgets. Make sure that org charts are updated on a regular basis.
    • Maintain confidentiality of all national staff personnel issues including disciplinary procedures and contracts/ pay rates.
    • Manage and maintain office/work spaces in such a way that fosters a harmonious work environment that reinforces Mercy Corps’ culture of innovation, influence and impact
    • Create and sustain a work environment of mutual respect where team members strive toachieve excellence.
    • Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
    • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.


    • Oversee and manage the field HR team ensuring prompt and consistent service to Mercy Corps Nigeria team members.
    • Encourage the ongoing development of the Human Resources staff.
    • Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
    • Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
    • Supervise, hire and orient new team members as necessary.
    • Provide team members with information, tools and other resources to improve performance and reach objectives.
    • Contribute to country team-building efforts, help team members identify problem-solving options and ensure the integration of all team members into relevant decision-making processes.


    • Ensure compliance with security procedures and policies as determined by country leadership.
    • Proactively ensure that team members operate in a secure environment and are aware of policies.
    • Promote a safe and inclusive work environment that, regardless of the context, is consistent with Mercy Corps’ culture of care

    As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and
    development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
    Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

    Supervisory Responsibility: HR Team 
    Reports Directly To: Human Resources Director
    Works Directly With: HR Team, Program Team, Global HR & Talent Acquisition Team, Program Leads, Managers and other hiring managers

    Knowledge and Experience

    • Master’s in Business Administration, Human Resources or related field.
    • Requires National Youth Service Corps (NYSC) or an exemption.
    • Requires at least seven years of experience with seven years of strong, demonstrated management experience in the INGO sector in strategic HR.
    • In depth knowledge of Nigeria employment practices and legal regulations pertaining to payroll and employment
    • Highly organized with keen attention to detail and ability to deal with confidential information in a discrete manner
    • Strong presentation and communication skills, advanced knowledge of written and spoken English is essential.
    • Proficiency in computer applications to include MS Office: Word, Excel and PowerPoint
    • Knowledge of donor regulations including USAID, EC, DFID.
    • Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.
    • Ability to work effectively with an ethnically diverse team in a sensitive environment.
    • Knowledge of Sphere standards and other training in humanitarian response preferred.

    Success Factors
    The successful Human Resource Administrative Manager will have the ability to multitask, set priorities, and work under tight deadlines within a complex team. S/he will demonstrate strong interpersonal and cross-cultural communication skills and be committed to the values and mission of
    Mercy Corps. S/he will take initiative and contribute to team efforts, as well as demonstrate an ability to communicate, assume leadership, and make solid decisions. S/he will possess a demonstrated ability to interact effectively with international and national personnel both in a managerial as well as training

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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