Human Resource Officer at Payment Access System Limited (PaySys)

Job Summary

• The HR manager will be responsible for developing and executing human resource strategies that support business objectives within a fintech environment.
• This role requires managing talent, ensuring regulatory compliance, and fostering a high-performance, innovation-driven culture aligned with the fast-evolving financial technology landscape.

Key Responsibilities

• Manage end-to-end recruitment for technical roles (software engineers, data analysts, cybersecurity experts) and business roles.
• Partner with department heads to plan workforce needs in line with business growth.
• Develop talent pipelines for critical fintech roles.
• Implement HR policies and procedures in line with labor laws and fintech regulatory expectations.
• Ensure proper documentation and employee record management.
• Liaise with compliance teams to align HR practices with financial industry regulations.
• Develop and manage performance appraisal systems (KPIs, OKRs).
• Monitor employee productivity and support continuous performance improvement.
• Guide managers on goal setting, performance reviews, and disciplinary processes.
• Identify skill gaps, especially in digital and financial technology competencies.
• Design and implement training programs for continuous employee development.
• Promote a culture of innovation, agility, and continuous learning.
• Drive initiatives that enhance employee satisfaction and retention.
• Promote a culture of collaboration, ethics, and innovation.
• Handle employee relations issues, grievances, and conflict resolution.
• Manage compensation structures aligned with industry benchmarks.
• Administer payroll processes and employee benefits.
• Support incentive schemes, bonuses, and equity-based rewards where applicable.
• Support organizational design and restructuring initiatives.
• Lead change management efforts during digital transformation or scaling.
• Advise leadership on HR strategies to improve organizational effectiveness.

Qualifications & Experience

• Bachelor’s Degree in Human Resources, Business Administration, Psychology, or a related field.
• 4 years of progressive HR experience (experience in fintech, banking, or tech is highly preferred).
• Professional certification (e.g., CIPM, SHRM, HRCI) is an added advantage.
• Strong understanding of HR best practices and labor laws
• Knowledge of fintech or financial services operations
• Proficiency in HRIS and data analytics tools
• Excellent communication and stakeholder management skills
• High level of integrity and confidentiality
• Strong problem-solving and decision-making ability
• Adaptability in a fast-paced, technology-driven environment.