Human Resource Manager at Goldplates Feast House

Job Summary

• Gold Plates Feast House seeks an experienced and dedicated HR Manager to lead the human resources function across all branches.
• This role involves recruiting, training, and retaining top talent while fostering a positive workplace culture.
• The HR Manager will play a critical role in managing employee relations, implementing HR policies, ensuring compliance with labor laws, and supporting the business's overall operational needs.

Key Responsibilities
Recruitment & Staffing:

• Oversee the full recruitment process, including developing job descriptions, conducting interviews, and onboarding new hires.
• Ensure that each branch has adequate staff levels to meet operational demands and customer service expectations.
• Develop and manage relationships with recruitment agencies and other talent sourcing channels.

Employee Relations & Culture Development:

• Foster a positive workplace culture that aligns with Gold Plates Feast House’s core values.
• Address employee issues and grievances promptly and professionally, ensuring effective communication between staff and management.
• Conduct periodic employee satisfaction surveys and recommend improvements based on feedback.

Training & Development:

• Design and implement training programs for both new hires and existing staff, focusing on customer service, hygiene, and operational excellence.
• Support career development initiatives and succession planning to maintain employee engagement and reduce turnover.

Performance Management:

• Develop and manage the performance appraisal system, including setting KPIs for staff and conducting regular reviews.
• Work with branch managers to assess and improve employee performance and productivity.

Compliance & Policy Management:

• Ensure compliance with Nigerian labor laws and other relevant regulations.
• Develop, implement, and update HR policies as needed, and educate employees on company policies and procedures.
• Maintain accurate records of employee information, attendance, and payroll, working closely with the finance department.

Health, Safety & Welfare:

• Oversee health and safety standards at each location, ensuring compliance with regulations.
• Ensure that all employees have proper training on health, safety, and emergency procedures

Requirements

• Bachelor’s degree in Human Resource Management, Business Administration, or related field (Master’s degree or HR certification preferred).
• At least 10 years of HR experience, with a minimum of 5 years in the hospitality industry, preferably in a QSR environment.
• Proven experience in recruitment, employee relations, performance management, and training.
• In-depth knowledge of Nigerian labor laws and regulations.
• Excellent interpersonal, communication, and leadership skills.
• Ability to work in a fast-paced, high-pressure environment and manage multiple locations.