HR Operations Officer at Alpha Mead Group

Role Profile

• As an enthusiastic and result-driven HR Operations Officer with strong capabilities in learning and execution, performance management, talent management, employee relations, payroll administration, conflict resolution, and change management.
• The ideal candidate should have a proven track record of supporting HR functions within a fast-paced environment ensuring efficient HR processes and effective employee support.

Responsibilities
Learning & Development:

• Facilitate the onboarding process and continuous training programs.
• Identify training needs and support the execution of development programs to enhance employee skills and engagement

Performance Management:

• Ensure confirmation appraisals are duly conducted for employees due for confirmation
• Work with the Human Resource Business Partner to coordinate annual and mid-year performance review cycles.
• Provide support in setting objectives and tracking performance across departments.
• Assist in implementing performance improvement plans as needed.

Talent Management:

• Support talent acquisition efforts, including onboarding, orientation, and retention strategies.
• Help maintain a pipeline of qualified candidates and assist in internal mobility and succession planning.

Employee Relations:

• Act as a point of contact for employee inquiries, ensuring a positive work environment.
• Address employee grievances and complaints, promoting open communication and resolution.
• Conduct exit interviews and analyze trends for improvements.

Payroll Management:

• Assist with payroll processing, ensuring accurate and timely compensation.
• Maintain payroll records and resolve payroll discrepancies as needed.
• Support compliance with relevant payroll regulations and internal policies.

Qualifications

• Bachelor's Degree in Human Resources, Business Administration, or a related field.
• 2+ years of experience in HR operations within the real estate or FMCG industry.
• Proficiency in HRIS and payroll software systems is an added advantage
• Strong knowledge of HR processes, labor laws, and industry regulations.
• Excellent interpersonal and communication skills.
• Intermediate knowledge of Microsoft applications most especially Microsoft Excel
• Strong organizational skills with attention to detail.
• Ability to handle sensitive information with confidentiality.
• Problem-solving skills and adaptability in fast-paced work environments.