Housekeeping Supervisor at Coinbox Limited

Job Summary

• The Housekeeping Supervisor is responsible for ensuring the cleanliness, orderliness, and overall appearance of all guest rooms, public areas, and back-of-house spaces in the hotel.
• The role involves supervising housekeeping staff, monitoring work quality, managing inventory of cleaning supplies, and ensuring compliance with health and safety standards.
• The ideal candidate is detail-oriented, organized, and committed to maintaining the highest standards of hygiene and guest satisfaction.

Key Responsibilities

• Assign daily cleaning duties and schedules to room attendants and public area cleaners.
• Inspect guest rooms, corridors, and public areas to ensure cleanliness and adherence to hotel standards.
• Train, coach, and mentor housekeeping staff to maintain efficiency and service quality.
• Coordinate with Front Office and Maintenance teams to report and follow up on room readiness and repairs.
• Ensure that all guest rooms, linen, and amenities are properly cleaned, arranged, and replenished.
• Conduct random spot checks on cleaned rooms to verify standards before guest arrivals.
• Handle guest requests and complaints promptly and professionally.
• Monitor stock levels of cleaning materials, linen, guest supplies, and equipment.
• Prepare requisitions for cleaning materials and supervise their proper use to prevent wastage.
• Maintain accurate records of linen movement and housekeeping supplies.
• Ensure compliance with hygiene, sanitation, and safety standards as per hotel and regulatory requirements (e.g., NAFDAC and Ministry of Health guidelines).

Qualifications and Experience

• Minimum of OND / HND / Bachelor’s degree in Hospitality Management, Hotel Administration, or related field.
• Minimum of 2 years’ experience in housekeeping operations within a hospitality establishment.
• Proven supervisory or team leader experience in housekeeping.
• Knowledge of cleaning techniques, chemical safety, and housekeeping procedures.
• Strong organizational and interpersonal skills.