Hotel Receptionist at Carlson Hotel

Responsibilties

• Check-In / Check-Out: Welcoming guests, registering them, verifying identification, issuing room keys, and processing final bills and payments upon departure.
• Reservations & Admin: Handling bookings, modifications, and cancellations via phone, email, or in-person. They maintain accurate room inventory records.
• Guest Service & Communication: Answering inquiries regarding hotel facilities, amenities, and local attractions. They often handle concierge-like duties, such as booking taxis or tours.
• Conflict Resolution: Addressing and resolving guest complaints, such as room issues, with professionalism to ensure satisfaction.
• Internal Coordination: Communicating with housekeeping, maintenance, and management to ensure rooms are ready and special requests are met.
• Security & Safety: Managing secure access to rooms, handling guest valuables, and following safety protocols.

Key Skills Required

• Customer Service & Communication: Exceptional interpersonal skills and patience.
• Technical Proficiency: Ability to operate PMS software (e.g., Opera, Prostay), POS systems, and Microsoft Office.
• Multitasking: Handling high-pressure situations, such as, busy check-in times, while maintaining a calm demeanor.
• Organization: Maintaining a neat, orderly workspace.