Jobs at Carlson Hotel

Responsibilties

• Guest Transportation: Driving guests to and from airports, railway stations, attractions, and business meetings.
• Luggage Assistance: Assisting guests with loading, unloading, and carrying luggage or personal belongings.
• Vehicle Maintenance & Hygiene: Ensuring the vehicle is clean inside and out, conducting daily inspections (oil, tires, fuel), and arranging repairs.
• Safety & Compliance: Abiding by all traffic laws, driving carefully to ensure passenger comfort, and maintaining a valid driver's license.
• Customer Service: Greeting guests warmly, opening doors, providing information about the local area, and maintaining a professional, well-groomed appearance.
• Administrative Tasks: Maintaining logbooks for mileage, fuel consumption, and trip purposes.
• Logistical Support: Running errands for the hotel, such as collecting guests' items, transporting staff, or picking up supplies.
• Technology Usage: Using GPS, navigation tools, and checking traffic reports to plan the best.

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Responsibilities 

• Prepare and cook menu items according to recipes and quality standards.
• Ensure freshness and quality of ingredients used in food preparation.
• Maintain cleanliness and sanitation standards in the kitchen and food preparation areas.
• Monitor inventory levels and order supplies as needed.
• Collaborate with kitchen staff to coordinate food preparation and service.
• Follow proper food handling and safety procedures.
• Adapt recipes to accommodate dietary restrictions and preferences.
• Plate and present dishes in an attractive and appetizing manner.
• Assist with menu planning and recipe development.
• Train and mentor junior kitchen staff.
• Monitor food waste and implement strategies to reduce waste.
• Manage kitchen operations during shifts.
• Communicate effectively with front-of-house staff and management.
• Follow established portion control guidelines.
• Maintain kitchen equipment and report any maintenance issues.

Required skills:

• Culinary skills
• Food preparation
• Menu planning
• Teamwork
• Time management
• Creativity
• Communication
• Attention to detail.

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Responsibilities

• Safety and Surveillance: Monitor the pool area to ensure guest safety, enforce rules and regulations, and respond to emergencies.
• Guest Service: Greet guests, provide clean towels, set up loungers and umbrellas, and address guest needs or complaints.
• Cleanliness and Maintenance: Clean the pool deck, remove trash, sanitize high-touch areas, and maintain orderly furniture arrangements.
• Water Safety Check: Monitor water quality by conducting routine checks and reporting any, or performing, maintenance on equipment.
• Amenity Management: Fold and distribute fresh towels, collect used towels, and manage inventory of pool supplies.
• Opening / Closing Duties: Set up umbrellas, chairs, and towels in the morning and secure the area at night.

Required Skills and Qualifications

• Swimming Ability: Basic swimming skills to assist in the pool if needed.
• Certifications: Often requires or prefers CPR and First Aid certification.
• Customer Service: Friendly, welcoming, and responsive communication skills.
• Physical Stamina: Ability to work outdoors for extended periods, lift furniture, and stand.

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Responsibilties

• Check-In / Check-Out: Welcoming guests, registering them, verifying identification, issuing room keys, and processing final bills and payments upon departure.
• Reservations & Admin: Handling bookings, modifications, and cancellations via phone, email, or in-person. They maintain accurate room inventory records.
• Guest Service & Communication: Answering inquiries regarding hotel facilities, amenities, and local attractions. They often handle concierge-like duties, such as booking taxis or tours.
• Conflict Resolution: Addressing and resolving guest complaints, such as room issues, with professionalism to ensure satisfaction.
• Internal Coordination: Communicating with housekeeping, maintenance, and management to ensure rooms are ready and special requests are met.
• Security & Safety: Managing secure access to rooms, handling guest valuables, and following safety protocols.

Key Skills Required

• Customer Service & Communication: Exceptional interpersonal skills and patience.
• Technical Proficiency: Ability to operate PMS software (e.g., Opera, Prostay), POS systems, and Microsoft Office.
• Multitasking: Handling high-pressure situations, such as, busy check-in times, while maintaining a calm demeanor.
• Organization: Maintaining a neat, orderly workspace.

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Core Responsibilities

• Maintenance & Repairs: Fixing sinks, showers, toilets, and pipes in guest rooms and public areas.
• Preventive Maintenance: Conducting regular checks on plumbing fixtures, water heaters, and pumps to avoid breakdowns.
• Emergency Response: Promptly addressing plumbing failures (e.g., floods, burst pipes) to minimize disruption to hotel operations.
• Drain Cleaning: Unclogging kitchen and bathroom drains to ensure proper waste removal.
• Installation: Installing new pipes, plumbing fixtures, and equipment.

Operational Duties:

• Inspections: Routinely inspecting plumbing systems for leaks, damage, and code compliance.
• System Knowledge: Monitoring water pressure, water temperatures, and sewage systems.
• Collaboration: Working with other maintenance staff to solve plumbing, HVAC, or mechanical issues.
• Documentation: Keeping records of completed work orders, maintenance logs, and materials used.

Skills and Requirements

• Technical Expertise: Proficient in using plumbing tools and reading blueprints or schematics.
• Physical Stamina: Ability to perform manual labor, including bending and lifting.
• Problem-Solving: Strong troubleshooting skills for quick, effective repairs.
• Guest Focus: High-quality service mindset to manage guest complaints professionally

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Job Summary

• Linen Processing: Sorting, washing, drying, folding, and storing linens (sheets, towels, pillowcases) and table linens according to established hotel standards.
• Stain Management: Inspecting linen for stains and applying appropriate chemical agents/techniques for removal.
• Uniform Care: Laundering, pressing, and repairing uniforms for hotel employees.
• Guest Service: Processing personal guest laundry requests, including washing, dry cleaning, pressing, and ensuring timely, accurate return to guest rooms.
• Equipment Maintenance: Operating washers, dryers, and irons safely. This includes cleaning lint screens, reporting machine malfunctions, and following safety guidelines.
• Quality Control & Repair: Inspecting items for damage and performing minor sewing or patching when necessary.
• Inventory Control: Maintaining an inventory of linen supplies, cleaning chemicals, and guest supplies (e.g., laundry bags/kits).
• Sanitation & Hygiene: Keeping the laundry room and machines clean, organized, and sanitary to prevent contamination

Core Requirements

• Physical Stamina: The ability to lift, push, and carry heavy loads of linen, and stand for long periods.
• Detail-Oriented: Ensuring high-quality cleanliness and proper sorting of different fabric types.
• Organization: Managing time effectively to keep up with the fast-paced hotel operation and daily demands.