Hotel Receptionist at Blowfish Hotel

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.

Requirements and Skills

• Applicant should possess a minimum of HND or B.Sc from any of the Nigeria recognized institution.
• Minimum of 3 years experience in 4/5star Hotel
• Must have a very good knowledge with hotel reservations softwaree like Micros/Opera.
• Must be smart, Confident and good looking
• Must possess minimum of HND in any of the Nigeria Institute
• Customer service attitude
• Excellent communication and organizational skills.
• Ability to maintain a positive, friendly attitude even under high pressure.
• Excellent organizational and multitasking skills
• Professional attitude and appearance.

Remuneration
N60,000 - N70,000 Monthly.