Hotel Operation Manager at Fusion Group

Job Summary

• We are seeking an experienced and results-driven Hotel Operations Manager to oversee the day-to-day operations of our hotel.
• The ideal candidate will ensure exceptional guest experiences, efficient operations, and profitability while maintaining high service standards.

Key Responsibilities

• Oversee daily hotel operations across all departments (Front Office, Housekeeping, Food & Beverage, Maintenance).
• Ensure high levels of guest satisfaction through quality service delivery.
• Supervise, train, and manage staff performance.
• Develop and implement operational policies and procedures.
• Monitor budgets, control costs, and maximize revenue.
• Handle guest complaints and resolve issues promptly and professionally.
• Ensure compliance with health, safety, and regulatory requirements.
• Coordinate with department heads to achieve business goals.
• Prepare operational reports for management review.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 5–7 years’ experience in hotel operations, with at least 2 years in a managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to manage budgets and drive profitability.
• Strong problem-solving and decision-making skills.
• Proficiency in hotel management software and Microsoft Office tools.

Key Competencies:

• Leadership and team development
• Customer service excellence
• Operational efficiency
• Financial management
• Attention to detail
• Crisis and conflict management.