Hotel Manager at Victoria Waterfront Hotel & Resorts

Role Overview

• We are seeking an experienced, dynamic, and business-savvy Hotel Manager to oversee the daily operations of our property.
• In this role, you will be the strategic leader responsible for maximizing profitability, maintaining flawless service standards, and fostering a positive, high-performance team culture.
• You will bridge the gap between high-level financial planning and front-line guest interactions, ensuring our hotel remains a premier destination.

Key Responsibilities
Daily Operations & Guest Experience:

• Service Excellence: Oversee all operational departments, including Front Office, Housekeeping, Food & Beverage (F&B), and Maintenance, ensuring they meet or exceed brand standards.
• Guest Relations: Maintain a strong visible presence in public areas. Actively engage with guests, resolve escalated complaints with diplomacy, and implement strategies to boost guest satisfaction metrics (TripAdvisor, Google, internal surveys).
• Quality Assurance: Conduct regular property walkthroughs to ensure immaculate cleanliness, safety compliance, and proper asset maintenance.

Financial Management & Revenue Strategy:

• P&L Ownership: Manage the annual operating budget, control labor costs, monitor departmental expenses, and drive profitability.
• Revenue Optimization: Collaborate closely with the Revenue Management and Sales teams to optimize Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) through dynamic pricing and corporate group bookings.
• Procurement: Oversee vendor contracts, purchasing agreements, and inventory controls across F&B and rooms division.

Team Leadership & Talent Development:

• Culture Builder: Recruit, train, mentor, and retain a diverse team of hospitality professionals.
• Performance Management: Establish clear departmental KPIs, conduct regular performance reviews, and foster an environment of accountability and growth.
• Compliance: Ensure absolute compliance with local labor laws, health and safety regulations, and food safety standards.

Required Qualifications & Experience
Experience & Education:

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred (equivalent senior-level luxury hospitality experience will be considered).
• Experience: 5+ years of progressive leadership experience in hotel operations, with at least 2 years as a Hotel Manager, Assistant General Manager, or Director of Rooms/F&B.

Core Competencies & Skills:

• Technical Proficiency: Deep familiarity with Property Management Systems (PMS) such as Opera, Cloudbeds, or HMS, along with modern Point of Sale (POS) and MS Office suite.
• Financial Acumen: Strong capability in analyzing financial statements, forecasting demand, and executing cost-control measures.
• Crisis Management: Proven ability to remain calm, decisive, and professional during emergencies, power outages, or medical incidents.