Hotel Front Desk Personnel at West Africa Vocational Education (WAVE)

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Attend to bookings and inquiries by guests and ensure a seamless booking process for guests.
• Ensure all payment and reservations are made for the day
• Ensure guest satisfaction
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information inperson and via phone/email

Requirements

• Understanding of Guest Relations in a Hotel environment
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Professional attitude and appearance
• Good written and verbal communication skills
• Organizational skills
• Customer service attitude
• Proven work experience as a Receptionist, Front Office
• Professional attitude and appearance.