Hotel Front Desk Personnel at Hotel Capitol

Job Summary

• We are seeking a friendly, professional, and well-organized Hotel Receptionist to manage front desk operations and provide excellent service to our guests.
• The ideal candidate will be the first point of contact for guests and should have strong communication and multitasking skills.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Check-in and check-out guests efficiently using the hotel’s booking system.
• Handle reservations via phone, email, and walk-ins.
• Provide accurate information about hotel services, room rates, local attractions, and travel directions.
• Manage guest requests and complaints with promptness and professionalism.
• Maintain the front desk area in a clean and organized manner.
• Receive and process payments (cash, credit/debit cards, POS).
• Keep records of guest stays, billing information, and transactions.
• Coordinate with housekeeping and other departments for smooth guest service.
• Monitor guest access and maintain security by verifying identification and logging visitors as necessary.
• Perform administrative tasks such as filing, data entry, and reporting.

Requirements

• Interested candidates should possess an HND / BSc qualification
• 2 - 3 years proven experience as a receptionist, front desk agent, or in a customer service role (preferably in hospitality).
• Proficiency in hotel management softwareis an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to remain calm and courteous under pressure.
• Candidates should reside within Ojodu, Akute, Ogba, Iyana Ipaja, Ketu.

Application Closing Date
7th September, 2025.