Hotel Front Desk Officer at Hotel Capitol

Job Summary

• Provide exceptional guest service, manage reservations, and ensure smooth check-in/check-out processes at Hotel Capitol.

Responsibilities

• Guest Services: Greet guests, handle check-in/check-out, and address inquiries.
• Reservations: Manage bookings, process payments, and handle cancellations.
• Information: Provide local info, recommend services, and handle requests.
• Operations: Maintain accurate records, process payments, and ensure room readiness.
• Safety & Security: Monitor access, handle keys, and ensure guest safety.

Requirements

• HND or BSc in Hospitality Management or related field.
• Minimum 1 year experience in a front desk role.
• Excellent communication skills, fluent in English.
• Proficiency in hotel management software (e.g., Opera).