Host / Hostess (Waiter / Waitress) at Clear Essence California Spa and Wellness Resort

Job Description
We are seeking to employ the services of qualified candidates to fill this role

Job Overview

• Ensure all tables are fully set-up and all service stocks are adequate, and cleanliness meets standard.
• Be able to serve food and alcoholic beverages to guests at the bar and restaurant and deliver service in a friendly and courteous manner
• Be able to prepare alcoholic beverages and drinks for guest according to specified recipes using measuring systems, ensuring that the bar area is clean and well maintained at all times.
• Be able to deliver food and drinks to guests in an efficient and professional manner maintaining the standards required.
• Ensure the cleanliness and hygiene of the restaurant and bar areas in compliance with the Company standards and regulations.
• Be able to communicate well with guests efficiently and deal promptly with guests complaints that might arise.
• Must be proficient in product knowledge, both for food and beverages, including wine list, and be able to suggest menu as well as up-sell to attract higher average cheques.
• Be able to ensure the correct handling procedures to minimize china and glassware breakage and food waste.
• Perform multi-task functions and exhibit excellent problem solving skills in relation to dealing with guests.
• Maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
• Possess the ability to listen and find solutions to guests’ issues and answer inquiries pertaining to facility amenities and services.

Education / Qualification

• A certified or experienced Food & Beverage Host/Hostess (Waiter/Waitress).
• A certificate in Hospitality Management will be an added advantage.

Experience:

• Substantial Food & Beverage background within the hotel industry, with a minimum of 3 years work experience – that is, working knowledge of restaurant and bar service.
• Previous experience working as a Waiter/Waitress in a medium to large hotel will be an added advantage.

Personal Attributes:

• Excellent written and verbal communication skills
• Demonstrate accuracy and thoroughness, and exhibit sound judgment
• Ability to develop and maintain gracious and efficient customer service
• Ability to deliver superior and consistent guest experience through.
• Manage competing demands and able to deal with frequent change, delays, or unexpected events
• Attention to detail and a commitment to high standards of delivery
• Excellent organizational skills and ability to improve and promote quality
• Self-motivated and exhibit calmness under pressure, with a flexible approach
• Only Candidates with the required qualification, experience and attributes will be considered.