Hospitality Manager (Restaurant & Lounge) at Sujimoto Construction Limited

About the Job

• We are seeking a dynamic and hands-on Hospitality Manager with sales experience in (Restaurants, Lounges, events venue, clubs or similar hospitality businesses).
• He/She will be responsible for overseeing daily operations, delivering exceptional guest experiences, driving revenue growth, and leading high-performing teams at our restaurant and lounge.

Responsibilities

• Oversee daily operations of the restaurant and lounge, ensuring seamless service delivery.
• Develop and enforce SOPs, service standards, and operational best practices.
• Monitor food quality, ambiance, guest flow, cleanliness, and safety standards.
• Ensure compliance with health and safety regulations, licensing requirements, and company policies.
• Lead, train, and mentor all front-of-house and back-of-house teams.
• Conduct regular performance reviews and build a culture of excellence and accountability.
• Create staffing plans, schedules, and recruitment strategies to maintain optimal coverage.
• Ensure consistent and outstanding guest experiences across all service periods.
• Handle high-level guest feedback, escalations, and VIP requests.
• Implement initiatives to improve guest satisfaction, brand loyalty, and return visits.
• Manage budgets, P&L, cost controls, and financial forecasting.
• Oversee inventory management, procurement, and supplier negotiations.
• Drive sales through menu optimization, promotions, events, and upselling strategies.
• Analyze financial reports and implement corrective measures to improve profitability.
• Collaborate with marketing to develop events, campaigns, and brand activations.
• Ensure the restaurant and lounge ambience, service style, and offerings align with brand standards.
• Lead innovation in menu concepts, service models, and guest engagement experiences.
• Identify opportunities to improve operational efficiency, revenue growth, and service quality.
• Oversee new outlet openings, renovations, and expansion projects.
• Maintain strong relationships with partners, suppliers, and external stakeholders.

Requirements

• 5–12 years of experience in hospitality in Restaurants, Lounges, events venues, or similar hospitality businesses.
• Strong experience in Sales.
• Strong background in restaurant, lounge, clubs or nightlife operations.
• Excellent leadership, communication, and people management skills.
• Proven ability to increase revenue, reduce costs, and improve guest satisfaction.
• Strong understanding of P&L, financial reporting, and operational performance metrics.
• Calm under pressure, solutions-driven, and highly organized.
• Experience in premium or luxury hospitality is an added advantage.