Hospital (Clinics) Manager at mDoc Healthcare

The position:

• We are seeking a dynamic and organized individual to join our team as a Clinic Hubs Manager.
• This pivotal role involves overseeing all aspects of personnel and patient experience across our network of 6 health hubs (mini clinics).
• The coordinator will be instrumental in driving patient traffic, enhancing patient volume, delivering exceptional care experiences, generating revenue and ensuring effective data tracking.
• Moreover, this role plays a critical part in our mission to support low-income communities in achieving healthier lives through community outreach initiatives. In this position, you will be a part of the team cohort overseeing the hub and outreach operations execution at mDoc. Ideally you have have managed a clinical practice for several years understanding a focus on impact and business revenue.
• You will work closely with external stakeholders including government, funders, corporates and more.
• You will be expected to have great communication skills and a background in health.
• You will be expect to provide supportive oversight to a number of projects ensuring the operations are seamless and helping to interface with external stakeholders in and out of the country.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
• Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
• You must be data-driven or willing to be data-driven. Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers. Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.

Hub Management:

• Manage day-to-day operations of 6 health hubs, ensuring smooth functioning and adherence to operational standards.
• Coordinating community outreach events - a standardized form of outreach
• Oversee personnel at each hub, ensuring a high level of patient care and operational efficiency.
• Implement strategies to drive patient traffic and increase patient volume at each hub

Patient Experience and Care Delivery:

• Ensure delivery of excellent quality patient care experiences consistent with company standards.
• Monitor patient feedback and implement improvements based on feedback and data analysis.

Revenue and Profit Focus: 

• Ensuring all hubs break even.

Data Tracking and Analysis:

• Track key performance indicators (KPIs) related to patient traffic, volume, and patient satisfaction.
• Utilize data insights to optimize hub operations and outreach strategies.

Community Outreach:

• Plan, coordinate, and execute community outreach events multiple times per week.
• Ensure outreach events reflect the company's brand and values, maintaining consistency and professionalism.
• Foster relationships with community stakeholders, including churches and local organizations, to enhance brand presence and community engagement.

Team Management:

• Coordinate internal teams to staff outreach events effectively without disrupting daily operations.
• Provide guidance and support to ensure team members are aligned with outreach goals and responsibilities.

Brand Ambassadorship:

• Represent the company at community events and ensure a positive brand perception.
• Uphold the company's values of inclusivity, accessibility, and commitment to improving health outcomes for low-income populations.
• Work closely with the manager on strategy and execution of the projects.