Jobs at Cobranet Limited

Role Outline

• A Credit Control Supervisoris responsible for managing a team that recovers unpaid debt/money/outstanding owed to the organisation.
• The debts may be fromeither business (commercial collection) or individuals (consumer collection).
• The credit function plays a vitalrole in the finance department to ensure that invoices are paid on time to assist the organisation.

Typical Job Duties and Responsibilities

• The Credit Control Supervisorrole will perform a wide range of duties and responsibilities.

These may include, but are not limited to:

• Managinga team of Credit Control Officers
• Formulation of the company's credit policy to mitigate unnecessary risk
• Reviewingcredit applications and credit references to set credit limits and ensure credit worthiness
• Preparing journal entries, credit notes and assisting with month end
• Review and report on Aged Debtors
• Regularly meet and negotiate terms with third party debt collection agencies
• Manage write-offs, bad debt provisions and setting up of payment plans
• Assisting the broader accounts team
• Regularly reviewing the process and procedures to reduce debtor days

Skills and Attributes
The more common skills andattributes that are needed for this role may include:

• Previous experience ofend-to-end credit controland accounts receivable processes
• At least 5 years’ experience in Credit and receivables and accounting domain
• Working knowledge of Credit law
• Staff management experience
• Accounting and reconciliation
• Strong written and verbal communication skills especially during difficult customer negotiations
• Ability to build relationships with multiple internal and external stakeholders
• Ability to multi-task
• Intermediate computer software skills, including Excel and other accounting packages.

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Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High School Diploma or equivalent; technical certifications or degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.

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Job brief

• We are looking for a high-performing Snr. Sales Executive to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
• You will be responsible for maximizing our sales potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Prospecting for new sales and opportunities
• Achieving growth and hitting sales targets by successfully managing available resources
• Designing and implementing a strategic business/sales plan that expands company’s customer base and ensure it’s strong presence
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while beingfully aware of new products and competition status
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Manage customer portfolio to maximize relationship building opportunities.

Requirements

• BSc/MSc Degree in business administration or a related field; certification in sales or marketing will bean asset
• Successful previous experience as a sales representative, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Proven working experience as a project administratorin the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent verbal and communication skills with proficiency in English Language
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Well-organized and responsible with an aptitude in problem-solving
• A team player with high level of dedication.

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Summary

• We're looking for a driven Sales Representative to drive customer acquisition and grow our ISP business.
• You'll build relationships, collect docs, and drive referral sales.

Key Responsibilities

• Collect and document onboarding requirements (COI, SLA, CSF, etc.)
• Drive referral-based sales and support customer acquisition
• Build relationships with potential and existing customers
• Meet sales targets and expand customer base
• Collaborate with technical teams for smooth onboarding
• Provide feedback on market trends and customer needs.

Requirements

• A minimum of B.Sc. Degree in any relevant field.
• 3 – 5 years of Cognate Experience in an ISP firm.
• Strong communication and relationship-building skills
• Self-motivated and target-driven
• Familiarity with sales processes and CRM tools.

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Duties and Responsibilities

• Responsible for customer premise installations, including racking, cabling, bonding and grounding.
• Coordinate fiber activities with other departments and the Manager of OSP construction
• Perform ring cuts on live fiber without affecting existing services.
• Perform fiber tests with OTDR’s, light source and meters.
• Terminate, splice, bonds/grounds and tests fiber optic equipment to division standards.
• Provide accurate equipment location, splicing and terminating records for the fiber database.
• Assist Construction/Engineering departments in accepting and turning up the fiber network.
• Perform installation of fiber optic equipment and patch and panels.
• Monitor, communicate and perform corrective actions to fix problems affecting any fiber or fiber related equipment.
• Install demarcation enclosures and other telecom equipment.
• Must be well versed in modern fiber splicing techniques.
• OTDR, power meters, traffic identifiers, digital multimeters, cleavers, strippers, buffer tube splitters, cable ring tools, hand tools, toners, duct rodders, ladders, bucket trucks
• Ability to work under minimal supervision. And apply technical expertise to evaluate problems and implementing the best solutions.
• Work a variety of schedules including normal duty and on call duty.
• Will be required to work night shifts and overtime when needed

Education and qualifications

• B.Sc / HND in Electrical Electronic/Computer engineering or other related Course.
• Independent problem solver combined with strong team orientation.
• 3+ years of technical experience in a telecommunications or network operations environment.
• Knowledgeable in Cisco switching and routing configuration and troubleshooting
• Good understanding of telecommunication equipment operation
• Good experience with multi-vendor telecommunication equipment.
• Age: More than 25 years old.

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Responsibilities
Data Recording & Job Management:

• Record all incoming requests, job updates, fault logs, and closures in the job tracking system accurately and in real time.
• Maintain a complete log of all jobs — open, in-progress, completed, and cancelled — with correct dates, engineer assignments, and status.
• Capture materials used per job and update inventory records accordingly.

Filing & Archiving:

• Archive all job cards, completion forms, fault reports, and project documents within 24 hours of job closure.
• Maintain an organized physical and digital filing system using consistent naming and categorization.
• Conduct a monthly filing check to identify and correct any gaps or missing records.

Reporting:

• Compile the weekly department activity report for review by the Fiber Backoffice Team Lead before submission.
• Prepare the monthly performance dashboard covering KPIs, job volumes, SLA performance, and materials consumption.
• Generate ad hoc reports when requested by the Team Lead or HOD.

Coordinator Backup:

• Cover all coordinator duties during absence — request intake, work order drafting, client appointment confirmation, and inter-departmental communication.
• Maintain sufficient familiarity with coordinator tools and contacts to step in without operational disruption.

Requirements

• Minimum OND / HND in Business Administration, Information Management, or related field.
• 1–2 years in an administrative, data entry, or records management role.
• Telecoms experience is an advantage.
• Proficient in Microsoft Excel and Word. Experience with job tracking or CRM tools is an advantage.
• High attention to detail, organized, reliable, able to handle confidential data with discretion.

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Job Summary

• A Marketing and Communications job description involves developing and executing Communication and Marketing strategies to promote a company's brand, products, or services.
• Key responsibilities include creating content for various channels, managing social media, analyzing campaign performance, and collaborating with other teams.
• This role requires strong writing, creative, and analytical skills to ensure consistent messaging and engagement with the target audience.

Key responsibilities

• Strategy development:Create and implement comprehensive marketing and communications plans that align with business goals.
• Content creation: Produce compelling content for a range of platforms, including websites, social media, email, video, and print.
• Campaign management: Plan, execute, and optimize marketing campaigns, including paid search and social media advertising.
• Social media management: Manage and maintain the company's social media accounts and content.
• Performance analysis: Track and analyze key metrics to measure the effectiveness of campaigns and identify areas for improvement.
• Cross-functional collaboration: Work closely with other departments, such as sales, product management, and creative teams.
• Market research: Conduct market research to understand audience preferences and competitor activities.
• Brand consistency: Ensure consistent messaging and brand standards across all communications.

Required skills and qualifications

• Minimum of a Bachelor’s Degree or its equivalent in Marketing, Mass Communication, or any related course.
• Minimum of 5 years of Cognate Experience as a Marketing and Communication Officer is a MUST.
• Experience in an ISP is an added advantage.
• Excellent communication skills: Strong written, verbal, and visual communication abilities, with meticulous attention to detail and proofreading skills.
• Creative and strategic thinking: Ability to develop creative content and strategic plans.
• Analytical skills: Experience with data analysis to track performance and optimize campaigns.
• Technical proficiency: Familiarity with social media platforms, content management systems (like WordPress), and analytics tools (like Google Analytics) is often required.
• Project management: Ability to manage multiple projects and deadlines.
• Team player: Ability to collaborate effectively with internal and external stakeholders.

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Key Responsibilities

• Manage and maintain customer accounts.
• Handle transactions, invoices, and payments.
• Reconcile accounts and resolve discrepancies.
• Provide excellent customer service.
• Prepare reports and statements.
• Assist in account audits and compliance.

Requirements

• A minimum of B.Sc Degree or it equivalent in Accounting or finance background.
• 3 - 5 years of cognate experience in Accounting or Finance.
• Experience with accounting software.
• Attention to detail and analytical skills.
• Good communication skills.