Documentation and Report Officer at Cobranet Limited

Responsibilities
Data Recording & Job Management:

• Record all incoming requests, job updates, fault logs, and closures in the job tracking system accurately and in real time.
• Maintain a complete log of all jobs — open, in-progress, completed, and cancelled — with correct dates, engineer assignments, and status.
• Capture materials used per job and update inventory records accordingly.

Filing & Archiving:

• Archive all job cards, completion forms, fault reports, and project documents within 24 hours of job closure.
• Maintain an organized physical and digital filing system using consistent naming and categorization.
• Conduct a monthly filing check to identify and correct any gaps or missing records.

Reporting:

• Compile the weekly department activity report for review by the Fiber Backoffice Team Lead before submission.
• Prepare the monthly performance dashboard covering KPIs, job volumes, SLA performance, and materials consumption.
• Generate ad hoc reports when requested by the Team Lead or HOD.

Coordinator Backup:

• Cover all coordinator duties during absence — request intake, work order drafting, client appointment confirmation, and inter-departmental communication.
• Maintain sufficient familiarity with coordinator tools and contacts to step in without operational disruption.

Requirements

• Minimum OND / HND in Business Administration, Information Management, or related field.
• 1–2 years in an administrative, data entry, or records management role.
• Telecoms experience is an advantage.
• Proficient in Microsoft Excel and Word. Experience with job tracking or CRM tools is an advantage.
• High attention to detail, organized, reliable, able to handle confidential data with discretion.