HOD, Dispute Management and ATM Settlement at Unified Payment Services Limited

Job Description

• Ensure that ATM settlement is done and reports delivered to NIBSS for funds movement for all scheme transactions.
• Ensure Banks receive the daily ATM settlement reports for all scheme transactions.
• Ensure Monthly Billing Revenue and Receivable reports are prepared and delivered on a timely basis.
• Ensure that VISA Issuer International/NNS disputes are resolved.
• Ensure efficient Verve Single Settlement Dispute Management.
• Ensure Verve Single Settlement Dispute Funds Recovery.
• Resolve VISA Acquirer International POS and ATM disputes.
• Resolve MasterCard Acquirer International POS disputes.
• Resolve AMEX Acquirer International POS disputes.
• Ensure UBA affiliates receive their daily ATM settlement reports as at when due.
• Provide Dispute Management Report and Risk Chargeback Report.
• Ensure departmental knowledge sharing and skill building.
• Ensure that VISA NNS / INT'L ISSUER POS and ATM disputes are resolved.
• Ensure processing fee collect for funds recovery to issuer's position.
• Ensure processing funds disbursement to acquirer's position.
• Ensure daily balancing and reconciliation of financial report with VSS-120 report for chargeback credit and chargeback reversals that impacted on issuer's account.
• Ensure that declined journals dispute response reports received from acquirers on behalf of the issuers are communicated to banks on daily basis for timely decision.
• Ensure that fee collect is initiated to collect funds from the acquirer whenever acquirer accepts transaction or card scheme rule arbitration case is in favour of the issuer.
• Process pre-arbitration where issuer still continues in dispute.
• Process pre-compliance disputes where acquirer violated any of the visa dispute rules and the action resulted to a financial loss.
• Process arbitration disputes where disputes could not be resolved at pre-arbitration stage.
• Process compliance where disputes could not be resolved at pre-compliance stage.
• Process good faith dispute resolution.
• Ensure dispute stages are well monitored to ensure that banks are not exposed to financial loss as a result of negligence.
• Ensure Banks receive their daily chargeback and dispute response reports.
• Ensure resolution of customer complaints on Dispute Management and ATM settlement issues.
• Ensure that local MasterCard / VISA acquiring disputes are resolved.
• Ensure processing of representment for MIGS chargebacks.
• Monitoring of incoming Scheme chargebacks (MasterCard).
• Checking and sending MasterCard chargebacks to banks and merchants

Education Qualification

• First Degree in Accounting or any numerate course.
• Professional membership of ICAN/CIMA/ACCA or similar recognized professional bodies.

Experience:

• Have a minimum of 10 years’ post-NYSC cognate experience.    

Knowledge:

• Excellent knowledge of accounting principles, practices and procedures.
• Knowledge of supervisory practices and principles.
• Knowledge of Card Payment industry.