IT Support Officer at First Metro Infrastructure Limited

KEY PERFORMANCE AREAS:

• Provide front-line technical support to users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
• Assist with the setup and configuration of new equipment and software.
• Maintain inventory of IT assets and manage equipment issuance and returns.
• Document all support interactions and resolutions in the ticketing system.
• Manage user accounts, including password resets and access permissions.
• Escalate complex issues to senior IT staff and support ongoing IT projects.
• Educate users on best practices for technology usage and information security.

REQUIREMENTS:

• BSc/HND in Information Technology (IT), Computer Science, Information Systems, Software Engineering, or a related field.
• Minimum of 1–3 years’ experience in an IT-related role.
• Proven experience in IT support, helpdesk operations, and troubleshooting.
• Proficiency in Windows/macOS environments and Microsoft Office 365.
• Basic knowledge of network troubleshooting.
• Strong analytical and systematic problem-solving skills.
• Ability to explain technical concepts to non-technical users clearly.
• Ability to prioritize tasks effectively in a fast-paced environment.