Helpdesk Officer at Eko Maintenance Limited

Job Summary

• We are seeking a highly motivated and experienced Helpdesk officer to join our dynamic team. The ideal candidate will be responsible for primarily technical support contact, diagnosing, resolving issues for users via phone, email, or chat, documenting incidents, escalating complex problems, and managing user accounts.

Responsibilities

• Utilize advanced proficiency in Microsoft Office Suite to streamline administrative task and enhance operational efficiency
• Coordinate and prioritize activities within the helpdesk and operation department
• Act as a key support resource for the manager, facilitating communication through emails, letters, report and other correspondence
• Perform administrative duties within the operations department, including documentation, data entry and record management.
• Monitor and manage the follow-up and feedback system within the operations department to gather insight, track progress and implement improvement.
• Ensure timely dissemination of information to clients and contractors keeping them informed about updates, schedules and service-related matters
• Collaborate with internal team to optimise processes, implement best practices and achieve departmental objectives.
• Maintain accurate records, reports and documentation related to helpdesk activities, user interaction and service request.

Relevant work experience/Qualification

• Bachelors’ degree in Information Technology, Computer science, Business Administration or related field
• Minimum of 3 years experience in Helpdesk coordination, technical support or administrative roles
• Proficiency in Microsoft Office Suit (Excel, Word, PowerPoint, Outlook) and helpdesk ticketing system
• Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders
• Excellent organization abilities wit attention to details and a proactive approach to problem solving.

Salary & Benefit

• Salary: 190,000 Gross/Month
• Pension
• HMO
• Annual Leave & Allowance