Help Desk Specialist at Intuitive Global Healthcare System

Job brief

Intuitive Global Healthcare Systems is looking for a competent Help Desk Specialist responsible for providing technical assistance and support related to computer systems, hardware, or software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The ideal candidate must also be customer-oriented and patient in dealing with customers. The goal is to create value for clients that will help preserve the company’s reputation and business. The selected candidate will be expected to resume on September 1st, 2020.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures

Education, Qualifications and Experience

• 1-2 years’ experience as a help desk technician or other customer support role
• Knowledge of office automation products, databases and remote control
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Ability to diagnose and resolve basic technical issues
• Related experience and training in troubleshooting, and providing help desk support
• Excellent communication skills
• OND/HND in IT, Computer Science or relevant field

Salary

N50,000