Head, Outsourcing at Michael Stevens Consulting

Job Description

• To drive the implementation of core HR processes across the business ensuring correct governance and alignment to business goals and Sector timelines. 
• To ensure that effective staffing strategies and plans are in place for the business to provide the right skills and competencies to support the client’s business needs.
• Provides a focus for SLA management and customer satisfaction across the Sector.
• Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used.
• To contribute to the development of meaningful HR Strategy, plans and deliverables within the Outsourcing sector. · Provide a focus for customer escalation and satisfaction across the Sector
• Excellent Communications skills across all levels from senior executives to operational staff, building relationships with all key business owners/representatives
• Effective financial management to ensure budget plans are met/exceeded, costs are controlled and constantly assessed
• Provides leadership and support for new business opportunities. Takes an active role in bids and supports the transition and implementation of new business (including new service offers)
• Leads, motivates, mentors and develops their teams directly and/or indirectly to build business capability.
• Ensures high calibre people are in the right roles, continuously improving the calibre of people through selection and development activity
• Maximizes account growth opportunities.

Requirements
The successful candidate must:

• Possess at least graduate qualification.
• Have 8 -10 Years HR experience with at least 3-4 years Outsourcing/ HR Consulting experience with a proven track record.